Serah Naea
Honolulu,HI
Summary
PROFESSIONAL SUMMARY
Detail-focused Assistant Case Manager, experienced in coordinating patient care, managing paperwork and facilitating communication between medical professionals. Brings forth skills in organization, multitasking and time management. Demonstrated success in fostering positive relationships with clients and families, leading to improved patient outcomes.
Vigilant Security Monitor known for high productivity and efficient completion of tasks. Possess specialized skills in surveillance system operation, incident response, and access control management. Excel at communication, problem-solving, and teamwork, ensuring safety and security standards are consistently met with professionalism.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Assistant Case Manager
Community Empowerment Resources
Honolulu, Hawaii
09.2024 - Current
- Assisted Case Managers in coordinating and organizing case files, including inputting data into the computer system.
- Provided administrative support to Case Managers by scheduling appointments, maintaining records, and tracking client progress.
- Collaborated with other departments to ensure clients received appropriate services as needed.
- Conducted intake assessments for new clients, gathering necessary information and entering it into the database.
Front Desk Assistant
TRIPLE S SERVICES
05.2019 - Current
- Assisting adolescent clients with things that revolve around their day to day lives wether that be providing a therapeutic presence as a present staff member or providing medications under the supervision of a medical trained professional
- Aside from these tasks some things that consist with the role is medical documentation, behavioral check ins and drug testing
Direct Service Advocate II
AWAIC
01.2024 - 05.2024
- The direct service advocate II works directly in shelter, assisting with screening, intake assessment, crisis intervention and safety planning for victims of domestic violence, sexual assault and stalking
Peer Recovery Coach
VOLUNTEERS OF AMERICA
05.2020 - 05.2024
Security Monitor
Triple S Services
Anchorage, Alaska
07.2020 - 03.2023
- Monitored security cameras to identify any suspicious activity.
- Conducted regular patrols of the facility and its grounds.
- Responded quickly and effectively to all alarms, emergency situations, and calls for assistance.
- Enforced access control policies at entrances and exits of the premises.
- Investigated incidents, wrote detailed reports, and submitted them to supervisors or law enforcement when necessary.
Family Support Staff
03.2021 - 09.2022
- Aiding participants within the shelter to ensure that their needs are met mentally, physically and emotionally
- The work consists from things with providing trauma relief therapy in forms of communication in a safe setting, aiding in filing financial/medical paperwork, helping connect these individuals with services that will help them succeed with their goals and simple things such as deep sanitization of personal belongings and work stations
Personal Care Assistant
Home Instead Senior Care
Anchorage , Alaska
10.2017 - 05.2020
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Frontline Cashier
GOLDEN CORRAL BUFFET AND GRILL
Anchorage, US
08.2018 - 12.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Promoted store loyalty programs to increase customer retention rates and drive repeat business
- Managed high volumes of customers during peak hours, maintaining composure and professionalism under pressure
- Performed price checks promptly to maintain an efficient checkout process while verifying accuracy in pricing data entry system
Education
HIGH SCHOOL DIPLOMA -
Henry J. Kaiser High School
Honolulu, HI05.2017
Skills
- Customer Service
- Multi-line Phone Systems
- Guest Services
- Administrative Experience
- Host/Hostess
- Microsoft Word
- Social Work
- Case Management
- HIPAA Compliance
- Patient Scheduling
- Medical Terminology
- Direct Patient Care
- Clinical Documentation
- Verbal and written communication
- Behavioral support
- Premises patrol
- Metal detector operation
- Personnel screening
- Investigation documentation
- Case management
- Client assessment
- Data entry
- Crisis intervention
References
References available upon request
Workstylereliability
Proficient, 03/2022, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Assistant Case Manager
Community Empowerment Resources
09.2024 - Current
Direct Service Advocate II
AWAIC
01.2024 - 05.2024
Family Support Staff
03.2021 - 09.2022
Security Monitor
Triple S Services
07.2020 - 03.2023
Peer Recovery Coach
VOLUNTEERS OF AMERICA
05.2020 - 05.2024
Front Desk Assistant
TRIPLE S SERVICES
05.2019 - Current
Frontline Cashier
GOLDEN CORRAL BUFFET AND GRILL
08.2018 - 12.2018
Personal Care Assistant
Home Instead Senior Care
10.2017 - 05.2020
HIGH SCHOOL DIPLOMA -
Henry J. Kaiser High School