Serah Talbott
Lindsborg,KS
Summary
Detail-oriented Account Manager with extensive experience in client relationship management, financial administration, and business operations. Strong problem-solving skills, effective communication, and a track record of improving efficiency and customer satisfaction. Adept at managing accounts, optimizing processes, and working collaboratively to meet organizational goals.
Overview
10
10
years of professional experience
Work History
Treasurer Volunteer
Lindsborg Arts Council
Lindsborg, Kansas
04.2024 - Current
- Maintained accurate financial records and prepared monthly reports for the board of directors.
- Prepared and monitored annual budgets, ensuring financial goals were met.
- Assisted in developing plans to increase fundraising revenues from individual donors, grants and other sources.
Senior Account Manager
Fuqua Insurance Group
Lindsborg, Kansas
05.2015 - 02.2025
- Managed key account relationships, ensuring customer loyalty and retention.
- Conducted regular meetings with clients to reviews accounts.
- Maintained detailed records of all account activity.
- Attended industry conferences and events as a representative of the company.
- Cross-sold additional products and services to increase profitability within accounts.
- Addressed customer questions and concerns regarding products and services.
- Renewed existing accounts by building relationships with clients.
- Onboarded new team members to integrate into organization.
- Managed a $2.5 million book of business with accounts of varying sizes.
- Worked with accounts across many industries including contractors, manufacturers, and real estate.
Education
Some College (No Degree) - Education
Bethany College
Lindsborg, KSSkills
- Account and client relationship management
- Financial record-keeping and budgeting
- Team collaboration and leadership
- Problem-solving and adaptability
- Strong communication and customer service
- Proficient in business software, including Applied Epic and Microft Word and Excel
Insurance Designation
- AINS
Timeline
Treasurer Volunteer
Lindsborg Arts Council
04.2024 - Current
Senior Account Manager
Fuqua Insurance Group
05.2015 - 02.2025
Some College (No Degree) - Education
Bethany College