Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SERAIAH MACK

Dover,DE

Summary

Certified Medical Assistant with hands-on clinical training across neurology, neurosurgery, cardiothoracic surgery, and primary care settings. Experienced in patient intake, vital signs, EKGs, venipuncture, and accurate EHR documentation. Skilled in providing compassionate, patient-centered care in fast-paced environments. Additional experience in complex caregiving, including GJ tube management and continuous feeding support, with a strong focus on safety, monitoring, and communication.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Respite Care Provider

Gt Independence
2025 - Current
  • Provided compassionate daily care, assisting with hygiene, mobility, and activities of daily living to support patient comfort and independence
  • Delivered 24-hour GJ tube feeding support for an infant, ensuring proper nutrition and safety
  • Administered medications and monitored for adverse reactions while maintaining patient stability
  • Monitored vital signs and overall condition, reporting changes promptly to ensure patient safety
  • Maintained infection control and proper tube care while supporting feeding, positioning, and hygiene needs

Certified Nursing Assistant (CNA)

Delaware
10.2024 - Current
  • Provide direct patient care, assisting with daily living activities and mobility
  • Monitor and document vital signs, reporting changes promptly
  • Maintain patient safety, comfort, and dignity
  • Collaborate with healthcare teams to support patient care plans

Paraprofessional

Delaware
01.2021 - Current
  • Supported children with Autism Spectrum Disorder using structured care approaches
  • Applied behavior management and de-escalation techniques
  • Strengthened observation, documentation, and patient-centered communication
  • Maintained a safe, structured environment aligned with healthcare safety practices

Medical Assistant Clinical Rotations

Bayhealth Medical Center
01.2025 - 01.2025

Neurology / Neurosurgery

  • Assisted providers with neurological exams and patient assessments
  • Performed patient intake including vital signs and documentation of chief complaints
  • Maintained accurate electronic health records (EHR)
  • Ensured patient comfort and clear communication during procedures

Cardiothoracic Surgery

  • Supported pre- and post-operative patient care and monitoring
  • Obtained vital signs and assisted with EKG procedures
  • Prepared exam rooms and maintained sterile environments
  • Followed infection control and safety protocols

Primary Care Shadowing

ChristianaCare
01.2025 - 01.2025
  • Observed and assisted with routine patient visits and preventative care
  • Supported patient intake, documentation, and clinical workflow
  • Gained experience in patient communication and education
  • Assisted with both administrative and clinical support tasks

Server

First Watch
06.2022 - 02.2024
  • Delivered efficient, patient-focused service in a high-volume environment
  • Strengthened communication and multitasking skills under pressure
  • Maintained accuracy and attention to detail in time-sensitive situations

Customer Service Manager

McDonald's
07.2018 - 02.2024
  • Managed daily operations while ensuring adherence to health and safety standards
  • Handled high-volume interactions requiring professionalism and efficiency
  • Resolved concerns using strong communication and problem-solving skills
  • Trained and led team members, supporting workflow and team coordination

Education

Certification - Clinical Medical Assistant

Delaware Technical Community College
Dover, DE
07.2025

Certification - Phlebotomy Technician

Delaware Technical Community College
Dover, DE
03.2025

Certification - Nursing Assistant

Delaware Technical Community College
Dover, DE
10.2024

Skills

    Patient Intake & Rooming

    Vital Signs Monitoring

    EKG & Clinical Procedures

    Venipuncture & Specimen Collection

    GJ Tube Care & Feeding Support

    Medication Administration

    Electronic Health Records (EHR)

    Infection Control & HIPAA Compliance

    Patient Communication & Education

    Team Collaboration & Time Management

Certification

  • Certified Medical Assistant (CMA), 2025-07-28
  • Certified Phlebotomy Technician (CPT), 2025- 03-24
  • Certified Nursing Assistant (CNA), 2024-10-18
  • Basic Life Support (BLS), American Heart Association, 2024-08-08
  • ServSafe Certification, 2022-06-20

Timeline

Medical Assistant Clinical Rotations

Bayhealth Medical Center
01.2025 - 01.2025

Primary Care Shadowing

ChristianaCare
01.2025 - 01.2025

Certified Nursing Assistant (CNA)

Delaware
10.2024 - Current

Server

First Watch
06.2022 - 02.2024

Paraprofessional

Delaware
01.2021 - Current

Customer Service Manager

McDonald's
07.2018 - 02.2024

Respite Care Provider

Gt Independence
2025 - Current

Certification - Clinical Medical Assistant

Delaware Technical Community College

Certification - Phlebotomy Technician

Delaware Technical Community College

Certification - Nursing Assistant

Delaware Technical Community College
SERAIAH MACK