Makayla Hillard

• Conducted Q30 safety observations to ensure patient safety and compliance with treatment protocols

• Monitored patient behavior and reported significant changes to clinical staff

• Utilized de-escalation techniques to manage behavioral crises and maintain a safe therapeutic environment

• Intervened with patients at risk of AMA discharge, encouraging treatment compliance

• Documented patient observations and incidents in accordance with facility standards

• Assisted with patient intake processes, documentation, and coordination of care with clinical staff

• Supported daily unit operations while maintaining professionalism, confidentiality, and patient dignity

• Provided acute care support in a high-volume hospital setting

• Monitored vital signs and reported abnormalities to nursing staff

• Assisted patients with ADLs, improving mobility and reducing fall risk

• Maintained accurate EHR documentation for quality patient care

• Supported clinical staff with patient preparation, vital collection, and efficient patient flow

• Conducted hourly patient rounds and responded promptly to call lights

• Collaborated with RNs and CNAs to deliver patient-centered care

• Maintained infection control and safety protocols across units

• Assisted with patient rooming, basic clinical support, and communication between patients and care teams

• Assisted in delivering behavioral health care to high-risk patients

• Applied de-escalation techniques to manage crisis situations

• Trained and supported new staff on patient care standards and procedures

• Supported patients with psychiatric and behavioral conditions in a secured unit

• Monitored vital signs and completed routine EHR documentation

• Facilitated therapeutic activities to enhance patient engagement

• Managed multi-line phone systems and scheduled appointments

• Maintained confidential client records

• Provided professional customer service and supported daily office operations

• Monitored patient behavior and collaborated with clinical teams on care plans

• Delivered compassionate care and ensured accurate documentation compliance