Seraiah Strickland

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Reviewed sales and gross profit report to assess company efficiency.
• Help set up and work events, (birthday parties, baby showers, church events)
• Cooked and baked food worked with kitchen machinery

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Re-Filled and stocked
• Hosted and helped at events and pop-up shops

Communication with customers professionally and proactively to provide product information and advice.

• Built productive relationships with customers to establish trust, rapport and increase satisfaction.
• Utilized customer feedback to improve services and apply best practices.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Worked with kids of all ages
• Operated machinery