SERAPH TRICE
Sacramento,CA
Summary
Clinical Informatics professional with 18 years of Healthcare experience supporting physicians, clinical teams, and ambulatory operations. Experienced in EHR troubleshooting, workflow optimization, clinical training, issue escalation, and coordinating technical and operational concerns through resolution. Skilled at partnering directly with clinicians to identify needs and EHR concerns, while collaborating with application analysts and other technical resources to troubleshoot, escalate, and drive issues toward resolution. Brings a strong combination of clinical knowledge, leadership experience, informatics expertise, and a Bachelor of Science in Health Information Management.
Overview
19
19
years of professional experience
Work History
Clinical Informaticist
Dignity Health
Woodland & Sacramento, CA
12.2011 - Current
- Provide direct EHR support to clinicians and clinical staff, identifying workflow concerns, troubleshooting system issues, and supporting efficient clinical operations.
- Collaborate with clinicians, application analysts, and technical resources to investigate, escalate, and drive EHR issues through resolution.
- Serve as a liaison between clinical end users and technical teams, communicating system concerns, workflow needs, and resolution updates.
- Provide EHR education, workflow guidance, and onboarding support to new clinicians, and staff.
- Supported three Epic go-lives within the South Region, providing at-the-elbow support, troubleshooting, and workflow guidance to clinical end users.
- Support multiple clinical applications and technologies, including Cerner, Epic, Dragon Medical One, Ingenious Med, TigerConnect, Abridge, and Google Workspace
Supervisor of Operations
Dignity Health
Woodland, CA
04.2016 - 01.2018
- Managed operations across 8 non-surgical specialty departments, overseeing staff, clinical operations, and day-to-day workflow.
- Recruited, trained, and supervised staff while supporting performance development, policy compliance, and cross-department communication.
Clinical Support Specialist
Dignity Health
Woodland, CA
04.2014 - 04.2016
- Provided Allscripts EHR support and training to clinicians and staff, promoting effective system utilization and clinical workflows
- Provided Allscripts EHR support and training to clinicians and staff, promoting effective system utilization and clinical workflows
Medical Assistant
Dignity Health
Woodland, CA
12.2011 - 01.2014
- Supported clinicians and clinical teams with patient care, clinical workflows, and day-to-day ambulatory operations.
Medical Assisting/ Back Office Supervisor
U.S HealthWorks
West Sacramento, CA
06.2007 - 12.2010
Education
Bachelor of Science - Health Information Management
Capella University
Minneapolis, MN08-2026
Medical Assistant -
Western Career College
Sacramento, CA06-2007
Skills
- Clinician engagement
- EHR troubleshooting & support
- Issue escalation & resolution
- Clinical workflow optimization
- Cross-functional collaboration
- EHR system expertise
- Clinician training and education
Timeline
Supervisor of Operations
Dignity Health
04.2016 - 01.2018
Clinical Support Specialist
Dignity Health
04.2014 - 04.2016
Clinical Informaticist
Dignity Health
12.2011 - Current
Medical Assistant
Dignity Health
12.2011 - 01.2014
Medical Assisting/ Back Office Supervisor
U.S HealthWorks
06.2007 - 12.2010
Bachelor of Science - Health Information Management
Capella University
Medical Assistant -
Western Career College