Serayia Batts
Denton,TX
Summary
Highly organized and adaptable professional with experience in customer service, healthcare administration, education, and hospitality. Skilled in communication, multitasking, and problem-solving in fast-paced environments. Proven ability to build strong relationships, support team success, and deliver excellent customer experiences. Brings a strong work ethic, professionalism, and positive attitude to every role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Main Event Sports Bar & Grill
Lewisville, TX
02.2026 - Current
- Provided exceptional customer service to enhance guest satisfaction and promote repeat visits.Coordinated food and beverage orders efficiently to ensure timely service during peak hours. Assisted in training new staff on menu items, service standards, and operational procedures. Maintained cleanliness and organization of dining area to create a welcoming atmosphere for guests.
Registered Behavior Technician
Action Behavior Centers
Denton, TX
01.2026 - Current
- Implemented individualized behavior intervention plans for diverse client needs. Conducted data collection and analysis to track client progress effectively. Collaborated with multidisciplinary teams to enhance treatment strategies and outcomes. Designed engaging activities to promote skill acquisition and generalization in clients.
Barista
Boom Espresso
Anchorage, AK
09.2025 - 01.2026
- Delivered high-quality customer service in a fast-paced environment. Accurately operated POS systems, created consistent drink orders, and maintained cleanliness. Ensured customer satisfaction and efficiency.
Teacher Assistant
Kids Corps Inc
Anchorage, AK
08.2025 - 01.2026
- Supported social, emotional, and cognitive development for children ages 2–4. Implemented daily routines, behavior guidance strategies, and structured activities. Prepared classroom materials and assisted lead teachers with lesson execution. Maintained a clean, safe, and engaging learning environment. Communicated with parents and staff to support individual child needs.
Barista
Common Grounds Espresso
Anchorage, AK
03.2021 - 06.2025
- Crafted high-quality espresso beverages and specialty drinks tailored to customer preferences while maintaining a clean, organized workspace to ensure efficient service. Trained new baristas on coffee preparation techniques and customer service standards, supporting team development and consistency. Managed inventory levels to keep essential supplies stocked and contributed to the creation of seasonal drink menus, enhancing the overall customer experience with innovative offerings. Built strong relationships with regular customers, helping foster loyalty and a welcoming atmosphere.
Café Assistant Manager & Secretary
The Crescent Hotel
12.2024 - 06.2025
- Assisted managing daily café operations including staff scheduling, customer concerns, and supply inventory. Supported onboarding and training of new employees. Handled administrative tasks and maintained organized documentation.
Administrative Receptionist
Modern Gynecology and Skin
Anchorage, AK
08.2022 - 10.2024
- Achieved high levels of patient satisfaction by efficiently managing front desk operations, including check-in and appointment scheduling. Fostered seamless communication between medical staff and patients to enhance overall service delivery. Maintained accurate patient records in electronic health systems to ensure compliance with healthcare regulations. Streamlined office workflows through effective procedures, improving operational efficiency. Coordinated patient consultation appointments from incoming leads, maximizing scheduling productivity and organization.
Front Desk Administrator
Alaska Center for Pain Relief
Anchorage, AK
08.2022 - 10.2024
- Coordinated patient scheduling, insurance verifications, and medical documentation. Facilitated communication between providers, patients, and pharmacies. Delivered professional customer service in a healthcare setting.
Sales Associate
Foot Locker
06.2020 - 03.2022
- Assisted customers with product selection, processed transactions, maintained store displays, and met sales goals. Ensured accurate cash handling and strong customer engagement.
Soccer Referee
Cook Inlet Soccer Club
05.2018 - 09.2019
- Officiated youth soccer games, enforced rules, promoted sportsmanship, and ensured participant safety.
Education
Bachelor of Social Work - undefined
University of North Texas
01.2028
High School Diploma - undefined
East Anchorage High School
01.2022
Skills
- Assisted in behavior support and redirection strategies
- Supported classroom and routine management activities
- Prepared lessons and activities for effective learning
- Scheduled patient appointments and maintained medical documentation
- Provided customer service and hospitality support
- Operated POS systems efficiently
- Coordinated staff schedules and provided training assistance
- Facilitated conflict resolution and effective communication
Certification
CPR Certified
CORE SKILLS
- Recordkeeping & Administrative Support
- Team Collaboration
- CPR Certified
Timeline
Server
Main Event Sports Bar & Grill
02.2026 - Current
Registered Behavior Technician
Action Behavior Centers
01.2026 - Current
Barista
Boom Espresso
09.2025 - 01.2026
Teacher Assistant
Kids Corps Inc
08.2025 - 01.2026
Café Assistant Manager & Secretary
The Crescent Hotel
12.2024 - 06.2025
Administrative Receptionist
Modern Gynecology and Skin
08.2022 - 10.2024
Front Desk Administrator
Alaska Center for Pain Relief
08.2022 - 10.2024
Barista
Common Grounds Espresso
03.2021 - 06.2025
Sales Associate
Foot Locker
06.2020 - 03.2022
Soccer Referee
Cook Inlet Soccer Club
05.2018 - 09.2019
Bachelor of Social Work - undefined
University of North Texas
High School Diploma - undefined
East Anchorage High School