Summary
Overview
Work History
Education
Languages
Certification
References
Timeline
Generic

Ser Dela Cruz

San Jose,CA

Summary

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Innventure
San Jose, CA
01.2023 - Current
  • Assisted in training new servers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.

General Manager

Gen Korean BBQ House
San Jose, CA
10.2017 - 08.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Ensured compliance with local health department regulations regarding food safety standards.

Education

High School Diploma -

Malinta National High School
Valenzuela, Philippines
04-2005

Languages

Tagalog
Native/ Bilingual
Spanish
Limited
English
Full Professional

Certification

  • Servsafe Manager Certificate

References

References available upon request.

Timeline

Server

Innventure
01.2023 - Current

General Manager

Gen Korean BBQ House
10.2017 - 08.2024

High School Diploma -

Malinta National High School
  • Servsafe Manager Certificate

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Ser Dela Cruz