Serella Brothers
Douglasville,Ga
Summary
Have a strong desire to gain a position in a company by utilizing my excellent skills and attributes that will contribute my overall success to my customers, co-workers, and other staff members. It is my goal where I can create an environment where I can grow and become a strong aspect to the company
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Center Director
West Minister Child Learning Academy
Powder Springs, Georgia
01.2025 - Current
- Supervised daily operations of early childhood education programs.
- Managed staff recruitment, training, and performance evaluations.
- Developed educational curricula aligned with state standards.
- Maintained compliance with licensing regulations and safety protocols.
- Collaborated with community organizations for program support and resources.
- Implemented classroom management strategies to create positive learning environments.
- Oversaw budget planning and resource allocation for the center's needs.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Identified areas of improvement and implemented corrective measures where necessary.
Office Manager
Soft Life Med Spa and Wellness
Hiram, Georgia
12.2023 - 03.2025
- Managed daily office operations and administrative tasks for wellness center.
- Coordinated staff schedules to ensure efficient service delivery and coverage.
- Oversaw inventory management for spa products and office supplies.
- Implemented office procedures to enhance workflow and improve efficiency.
- Maintained client records and appointment scheduling using management software.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
Remote Customer Service Representative
Virginia Department of Health
05.2020 - 02.2021
- Assisted clients with health inquiries and service navigation.
- Handled incoming calls and provided accurate information to callers.
- Resolved customer complaints through effective communication and problem-solving.
Lead Private Pre-K Teacher
Destiny Christian Academy
Austell, Ga
07.2018 - 08.2020
- My responsibilities included daily upkeep of safety of the classroom and made sure lesson plans were up to date.
- I conducted parent-teacher conferences quarterly throughout the year.
- I also served as head of the yearbook staff for one year.
Lead Teacher
Feed My Lamb Christian Academy
Marietta, Ga
08.2017 - 08.2019
- My job responsibilities include daily upkeep of the classroom and files for children.
- Provide a safe and positive learning environment for each student.
Assistant Director
Safe Haven Afterschool
Atlanta, MI
07.2017 - 07.2018
- Coordinated daily activities and schedules for educational programs at the learning center.
- Developed engaging lesson plans to enhance children's learning experiences and growth.
- Supervised staff to ensure compliance with safety regulations and educational standards.
Lead Teacher
Kids Zone
Marietta, Ga
03.2016 - 08.2017
- My job responsibilities included daily upkeep of the classroom and lesson planning, meeting with Teachers to make sure curriculum was up to date, and providing a safe and positive learning environment for each child.
Account Specialist
Alorica (Verizon Wireless)
Kennesaw, Ga
12.2015 - 03.2017
- My job responsibilities included answering phone calls and handling any issues that each customer may have concerning their monthly billing issues and working together with the customer to ensure their concerns were handled in a rapid professional manner.
Assistant Director
Color Us Kids Learning Center
Atlanta, Ga
05.2012 - 12.2015
- My job responsibilities included conducting interviews, completing paperwork for new hires and termination paperwork, payroll, maintaining 18-20 staff members on a day to day basis, and helping maintain the cleanliness of the office and building.
Customer Service Representative
Walmart
Thomasville, Al
05.2007 - 05.2012
- Handled cashier duties for the front end of the store, provided customer service, and organized the money center. Zoned the front end of the store at the end of each day.
Education
Associates Business Management -
Colorado Technical University
Colorado Springs, CO 10.2021 - 06.2026
High school Diploma -
Lithia Springs High School
Lithia Springs, GaSkills
- Operational oversight
- Budget management
- Staff training
- Training and mentoring
- Performance evaluation
- Staff assessment
- Team development
- Team leadership
- Decision-making
- Effective communication
- Customer service
- Problem resolution
- Time management
- Administrative oversight
- Classroom oversight
- Student assessment
- Family relations
- Parent communication
Timeline
Center Director
West Minister Child Learning Academy
01.2025 - Current
Office Manager
Soft Life Med Spa and Wellness
12.2023 - 03.2025
Associates Business Management -
Colorado Technical University
10.2021 - 06.2026
Remote Customer Service Representative
Virginia Department of Health
05.2020 - 02.2021
Lead Private Pre-K Teacher
Destiny Christian Academy
07.2018 - 08.2020
Lead Teacher
Feed My Lamb Christian Academy
08.2017 - 08.2019
Assistant Director
Safe Haven Afterschool
07.2017 - 07.2018
Lead Teacher
Kids Zone
03.2016 - 08.2017
Account Specialist
Alorica (Verizon Wireless)
12.2015 - 03.2017
Assistant Director
Color Us Kids Learning Center
05.2012 - 12.2015
Customer Service Representative
Walmart
05.2007 - 05.2012
High school Diploma -
Lithia Springs High School