Hannah Borgeld
Grand Rapids
Summary
Plasma Center Management professional with 8 years of experience in varying departments of a donation center.
Overview
9
9
years of professional experience
Work History
Associate Center Director
Octapharma Plasma, Inc.
Kentwood
12.2024 - Current
- Oversee daily operations of plasma donation center ensuring compliance with regulations.
- Managed staff training programs to improve team capabilities and elevate service quality.
- Directed hiring process for new staff, including interviewing and onboarding, to build a skilled and effective team.
- Led staff meetings to discuss goals, share updates, and foster a collaborative environment.
- Monitored budget expenditures and ensured fiscal responsibility to maintain operational integrity.
- Created staff work schedules and assigned specific duties to team members.
- Addressed donor inquiries and concerns to maintain a positive experience at the center.
Assistant Manager
BioLife Plasma Services
Holland
03.2022 - 12.2024
- Supported Center Manager in operations, staff supervision, and quality control.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Monitored equipment functionality, reporting maintenance needs for timely repairs.
- Resolved customer service inquiries and complaints promptly, enhancing overall satisfaction.
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees, ensuring alignment with job requirements and team goals.
- Facilitated team meetings to review business results and communicate priorities, fostering team alignment and focus.
- Acted as active Center Manager and provided quality support for approximately 12 weeks during extended leadership absences.
Center Supervisor
BioLife Plasma Services
Grand Rapids
07.2020 - 03.2022
- Supervised daily operations of plasma donation center activities.
- Trained staff on safety protocols and donor care procedures.
- Resolved conflicts among team members in a timely manner using effective communication skills.
- Provided feedback to team members regarding job performance improvement opportunities.
- Assisted senior leaders with managing metrics and HPD.
- Mentored and developed junior staff members.
- Trained new staff on operational processes, customer service standards, and safety protocols.
Phlebotomist / Donor Floor Technician
BioLife Plasma Services
Grand Rapids
02.2017 - 07.2020
- Performed venipuncture, donor screening, and plasma collection procedures in a high-volume center.
- Maintained sterile and compliant work environments according to FDA and company guidelines.
- Recognized for exceptional donor care, efficiency, and adherence to safety protocols.
- Trained as a lead technician, mentoring new hires on proper technique and donor interaction.
Education
High School Diploma -
Comstock Park HS
Comstock Park, MI05-2013
Skills
- Adaptability and flexibility
- Teamwork and collaboration
- Record keeping requirements
- Staff evaluations
- Workforce planning
- Training facilitation
- Problem solving
- Effective communication
- Operational oversight
- Staff training
- Regulatory compliance
- Budget management
- Inventory and supply management
- Quality control
- Performance feedback
Timeline
Associate Center Director
Octapharma Plasma, Inc.
12.2024 - Current
Assistant Manager
BioLife Plasma Services
03.2022 - 12.2024
Center Supervisor
BioLife Plasma Services
07.2020 - 03.2022
Phlebotomist / Donor Floor Technician
BioLife Plasma Services
02.2017 - 07.2020
High School Diploma -
Comstock Park HS