Serem Palmer
Waldorf,MD
Summary
Dependable Urban Air Staff Team Member with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about Urban Air staff team skills and to advance professionally. Holds quality and teamwork in high esteem. Flexible Team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with 3 years of work experience. Offering exceptional communication and multitasking abilities. Enthusiastic staff member eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
2
2
years of professional experience
Work History
Coding Student
Summer Youth Employment Program
Washington, DC
06.2022 - 08.2024
- I worked within a team of other coding members. Following the instructions of our teachers; each student would have to complete a certain code project, matching it with the one we were given. Each of us worked individually, and this was the overall concept of this occupation type.
- Attended classes and lectures to procure and absorb materials from handouts, textbooks or in-class presentations.
- Applied course concepts by attending small group discussions and re-summarizing with classmates.
- Maintained positive working relationship with fellow staff and management.
Urban Air Staff Team Member
Unleashed Brands
Laurel, MD
05.2022 - 09.2022
- I handled toy machines that kids would come by to play with. I also watched over the pit and trampoline area, making sure no accidental injuries could occur. I handled the zip-line ride, safely and securely equipping kids with the gear.
- Participated in training sessions for new employees when needed.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Built and maintained working relationships with peers and upper management.
- Provided customer service support to ensure satisfaction.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Maintained positive working relationship with fellow staff and management.
- Stayed informed of company and store updates from leadership.
- Attended staff meetings to stay updated on company policies and procedures.
- Resolved customer issues promptly in a professional manner.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Developed positive customer relationships through friendly greeting and excellent service.
- Identified needs of customers promptly and efficiently.
- Addressed customer needs, responding to specific requests.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Understood and followed oral and written directions.
- Maintained schedule of class assignments to meet deadlines.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD06-2024
Skills
- Cleaning
- Customer Service
- Equipment Operation
- Workplace Safety
- Cash Handling
- Complaint Resolution
- Organizing Work Stations
- Complex Problem-Solving
- Following Instructions
- Positive Attitude
- Quality Inspections
- Computer Skills
- Clear Communication
- Order Preparation
- Fluent in English & Spanish
- Advanced bilingual Ability
- Safety Understanding
- Attention to Detail
Affiliations
- Video Gaming
- Art (realistic Drawing & Sketch)
- Code practice
- Language study
- Game Development
- Website Development
- Business Management
- Video Editing
- Work-out
Languages
English
Professional
Spanish
Limited
French
Elementary
Chinese (Mandarin)
Elementary
References
References available upon request.
Timeline
Coding Student
Summer Youth Employment Program
06.2022 - 08.2024
Urban Air Staff Team Member
Unleashed Brands
05.2022 - 09.2022
High School Diploma -
Thomas Stone High School
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