Serena Agha
Woodbridge,VA
Summary
Proactive and compassionate Medical Assistant with over two years of hands-on experience in fast-paced internal medicine practices. Demonstrated success in providing high-quality patient care, maintaining comprehensive medical records, and performing critical clinical and administrative tasks. Adept at managing high-stress situations, multi-tasking efficiently, and fostering positive patient experiences. Known for exceptional communication skills and a thorough understanding of clinical protocols and healthcare procedures.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Internal Medicine
Annandale, USA
01.2022 - Current
- Execute thorough patient assessments, document medical histories, and closely monitor vital signs, including temperature, blood pressure, and pulse
- Effectively communicate patient conditions and critical changes to the medical team to ensure timely interventions
- Maintain detailed and organized patient files, recording admission and discharge information accurately, and ensuring seamless communication between departments
- Successfully reduce errors in patient records by adopting meticulous cross-checking procedures
- Support a team of physicians and nurses by managing patient scheduling, updating records, and handling multi-line phone systems to coordinate patient inquiries and appointments
- Consistently achieve high satisfaction ratings from patients and staff for professionalism and efficiency
- Proactively perform regular bed searches and cleanings, adhering to strict hygiene standards to prevent cross-contamination and ensure patient safety
Medical Assistant
Internal Medicine
Alexandria, USA
01.2021 - 01.2022
- Conduct comprehensive patient interviews to gather medical histories and health-related information, addressing concerns with empathy and patience
- Assist patients to examination rooms and thoroughly prepare them for physician assessments
- Prepare and administer medications as prescribed, explain dosage and treatment plans, and guide patients on medication routines and lifestyle changes for optimal health outcomes
- Maintain excellent relationships with pharmacies to ensure efficient prescription refills and medication authorizations
- Manage the sterilization of medical instruments and examination rooms, adhering to best practices in infection control
- Actively involved in conducting and interpreting diagnostic tests such as EKGs, urinalysis, and glucose tests
- Collaborated with physicians to perform minor clinical procedures, enhancing patient recovery and comfort
Clinical Lab Skills
- Skilled in conducting comprehensive vital signs assessments, maintaining accurate and organized medical charts, and managing prescriptions efficiently. Trained in administering injections and assisting physicians during various minor procedures.
- Proficient in specimen collection, phlebotomy, and operating lab equipment, including autoclaves and microscopes. Demonstrated expertise in conducting diagnostic tests such as urinalysis, EKGs, and microbiological analyses to aid in timely and accurate patient diagnoses.
Certifications/Professional Skills
Professional Skills & Certifications
- Certified Dental Assistant
- CPR/AED Certified
- HIPAA Privacy Act Training Completion
- Phlebotomy Certified
- Proficient in ECW/EMR
- Proficient in Microsoft Office
- Highly organized and detail-oriented in customer care
- Skilled in transaction recording with a focus on data accuracy and completeness
Core Competencies
- Highly organized and detail-oriented with a proven ability to thrive in high-pressure environments. Exceptional multitasking abilities, with a focus on providing compassionate and individualized patient care. Skilled at problem-solving, handling confidential information, and ensuring compliance with healthcare regulations.
Language Proficiency
- Fluent in English, Farsi, Hindi, and Urdu, enabling effective communication with diverse patient populations and fostering a welcoming environment.
References
References available upon request.
Timeline
Medical Assistant
Internal Medicine
01.2022 - Current
Medical Assistant
Internal Medicine
01.2021 - 01.2022
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