Serena Alicia Tappo
Sterling Heights,MI
Summary
Dynamic professional skilled in customer service, communication, and conflict resolution. Experience in retail and clerical support, consistently achieving sales goals and improving customer satisfaction through teamwork and problem-solving. Currently, I am in school for veterinary science.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Athleta- Gap
Troy, Michigan
11.2024 - 02.2025
- Assisted customers with product selections and provided personalized recommendations.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Receptionist
Dr. Allen Schwartz Medical Center
Troy, Michigan
12.2023 - 03.2024
- Answered incoming calls, took messages, made and rescheduled appointments.
- Took patients urine samples, X Rays, Intake forms, dispensed medication, and completes DME forms for patients.
- Trained in a specialized nerve simulator machine to help manage patients upper and lower back pain.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Barista
Dunkin' Donuts
Troy, Michigan
09.2022 - 01.2023
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled customer complaints and feedback professionally to resolve issues promptly.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Education
High School Diploma -
Utica Community Schools
Utica, MI05-2022
Skills
- Customer service
- Communication skills
- Adaptability under pressure
- Conflict resolution
- Team collaboration
- Clerical support
Languages
Neo-Aramaic (chaldean)
Native/ Bilingual
Timeline
Retail Sales Associate
Athleta- Gap
11.2024 - 02.2025
Receptionist
Dr. Allen Schwartz Medical Center
12.2023 - 03.2024
Barista
Dunkin' Donuts
09.2022 - 01.2023
High School Diploma -
Utica Community Schools