Serena Almanza Mezquita
Thornton,CO
Summary
Compassionate Esthetician with 600 hours of training and hands-on client experience. Expertise in customized facials, skin analysis, treatment planning, and waxing services. Committed to creating a relaxing client experience while delivering professional service. Team-oriented Retail Sales Associate recognized for driving sales through attentive customer consultations and product recommendations.
Overview
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Retail Sales Associate
The UPS Store
Thornton
12.2024 - Current
- Delivered professional customer service, offering product recommendations and efficient support in fast-paced environment to enhance customer satisfaction.
- Processed transactions accurately using point-of-sale system, contributing to smooth checkout operations.
- Managed customer inquiries, shipments, inventory, and store organization, addressing customer concerns to ensure welcoming shopping experience.
- Ordered packaging supplies to ensure timely shipments.
Sales Associate
Nordstrom Rack
Westminster
12.2022 - 12.2023
- Delivered personalized product recommendations and exceptional customer service, enhancing customer experience and driving sales.
- Assisted customers in selecting merchandise and provided personalized service.
- Maintained visual merchandising standards and organized product displays effectively.
- Processed transactions accurately using point-of-sale systems and handled cash management.
Sales Associate
Express Factory Outlet
Thornton
04.2021 - 12.2022
- Developed customer relationships, recommended products to meet needs, supported sales goals through effective engagement, and organized shopping environment to enhance customer experience.
- Assisted customers in finding desired products and provided personalized service.
- Maintained organized displays and ensured merchandise was stocked and visually appealing.
Cashier
Hamburger Stand
Thornton
09.2021 - 04.2022
- Delivered friendly customer service, accurately took orders, processed refunds and exchanges, supported various positions, and collaborated with management to address customer concerns.
- Processed customer transactions efficiently at a fast-paced food service environment.
- Maintained cleanliness and organization of cash register and surrounding areas.
- Provided friendly customer service, addressing inquiries and resolving issues promptly.
Education
600-Hour Esthetician Program -
The School of Botanical & Medical Aesthetics
Denver, CO 07.2024 - 12.2026
High School Diploma -
Thornton High School
Skills
- Retail sales & customer service
- Product recommendations
- Visual merchandising
- Cash handling
- Time management
- Attention to detail
- Client education
- Client documentation
- Teamwork & communication
- Conflict resolution
- Sanitation & safety
- Spanish speaking
Certification
Colorado Esthetician License, Pending
Esthetics Training Experience
The School of Botanical & Medical Aesthetics, Student Esthetician, 01/01/25, 12/31/26, Thornton/Denver, CO, Completed 600 hours of esthetics education and 300+ hours of hands-on client services., Performed 30+ customized facial treatments for varied skin types and concerns, including deep-cleansing, acne-focused, anti-aging, massage, and specialized treatments., Conducted skin analyses, consultations, health-history reviews, treatment documentation, and individualized treatment plans., Performed eyebrow, facial, and body waxing; lash/brow services; bridal makeup; and bruise/tattoo cover-up., Trained in lymphatic drainage, cupping, gua sha, NuFACE, buccal massage, Thai herbal compress, galvanic, and skin scrubber., Maintained professional sanitation and safety standards and educated clients on skincare and home-care recommendations.
Timeline
Retail Sales Associate
The UPS Store
12.2024 - Current
600-Hour Esthetician Program -
The School of Botanical & Medical Aesthetics
07.2024 - 12.2026
Sales Associate
Nordstrom Rack
12.2022 - 12.2023
Cashier
Hamburger Stand
09.2021 - 04.2022
Sales Associate
Express Factory Outlet
04.2021 - 12.2022
High School Diploma -
Thornton High School