Serena Amos
Madison
Summary
Results-driven manager with a focus on inventory control and employee development. Known for upholding sanitation standards and implementing training programs that boost team morale and performance.
Overview
19
19
years of professional experience
Work History
Service, LBO, Culinary Manager
Olive Garden
Huntsville
05.2014 - 04.2026
- Oversaw daily operations to ensure team efficiency and productivity.
- Developed training programs for staff to enhance skills and performance.
- Coordinated cross-departmental communication to align project goals and strategies.
- Fostered a positive work environment through employee engagement initiatives.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Managing Partner
Outback Steakhouse
Oxford
04.2007 - 04.2014
- Managed daily operations to ensure service quality and guest satisfaction.
- Trained and mentored staff to improve skills and support team development.
- Developed and implemented operational procedures for consistent service delivery.
- Oversaw inventory management to ensure optimal stock levels and minimize waste.
- Enforced health and safety standards to maintain a safe working environment.
- Conducted regular performance evaluations to identify training needs and improvements.
- Reviewed daily and overall financials to monitor profitability and identify trends.
Education
Some College (No Degree) - Criminal Justice
University of South Alabama
Mobile, ALSkills
- Customer relationship management
- Inventory management
- ServSafe manager
- Sanitation standards
- Allergen awareness
- Training and onboarding
Timeline
Service, LBO, Culinary Manager
Olive Garden
05.2014 - 04.2026
Managing Partner
Outback Steakhouse
04.2007 - 04.2014
Some College (No Degree) - Criminal Justice
University of South Alabama