SERENA BANKS
Renton,WA
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Level 2 Supervisor Joureyman Laborer
Vigor Marine
Seattle, WA
10.2020 - Current
- Measured, marked, or recorded openings or distances to layout areas for construction
- Prepared construction sites to eliminate possible hazards.
- Read plans, instructions and specifications to determine work activities
- Operated jackhammers, chisels, needleguns, to break up concrete flooring, remove paint on Navy vessel
- Remove insulation and properly dispose of irritating materials.
- Use diaphragm water pumps to remove water from bilges and sonar dome
- Clean and maintain cleanliness on Navy ships.
- Set up and maintain positive or negative ventilation depending upon the type of work taking place
- Provide containment or coverup to protect machinery, furniture, or other important equipment on vessel
- Walk ship daily to ensure work site is in safe condition for crew.
- Create daily job hazard analysis to help keep team aware of potential dangers and hazards in the work space
- Ensure crew has proper tools for jobs
- Charge and certify fire extinguishers monthly.
- Supervised laborer and firewatch crew of up to 40 people.
- Input time for entire labor department and in constant communication with payroll
- In charge of coordinating training for laborer department.
- Conducted interviews for new hires, gave tours.
- Osha 10 certified
- Small Forklift certified
- Aerial Lift certified
- Fall Protection certified
- Firewatch certification
- Remove interference impeding work from being done, process paperwork and keep track of material/equipment
- Delegated work to staff, setting priorities and goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated duties to employees based on skillset.
- Kept production team moving forward for progress in daily site operations.
- Established and enforced procedures and work standards, promoting team performance and safety.
Construction Flagger
Local 242
Seattle, WA
06.2020 - 09.2020
- Give clear, concise instructions
- Knowledge of traffic safety
- Work in all weather conditions, Stand long periods of time
- Strong communication and observation skills
- Hold paddle for extended periods of time.
- Used appropriate signage to correctly direct multi-directional traffic.
- Helped set up sites before work and clean up locations after end of operations.
- Controlled traffic passing near, in or around work zones.
- Organized and cleaned work area and tools.
Customer Service Representative
Propet USA
Auburn, WA
02.2019 - 03.2020
- Communicated with doctors offices, consumers, and businesses in a professional manner via phone or email
- Assisted customers with any questions related to Propet products
- Use of Microsoft word, Excel, and outlook on a day to day basis
- Went through reports and ship orders accordingly
- Processed return authorizations for Propet products received via email, fax, or phone
- Assisted with warranty exchanges for defective products
- Customer service experience - 4 years
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Spanaway Lake High School
Spanaway, WA06.2014
Associate Degree in Nursing -
Seattle Colleges
Seattle, WASkills
- Risk Mitigation
- Work Monitoring
- Stress Tolerance
- Safety and Compliance
- Fall Protection
- Hand and Power Tool Operation
- Site Measuring and Marking
- Basic Mathematics
- Multitasking and Prioritization
- OSHA Compliance
- Job Site Management
- Willingness to Learn
- Presentation Skills
- Site Safety
- Worker Supervision
- Decision-Making
- Following Instructions
- Verbal and Written Communication
- Worker Training
- Attention to Detail
- Relationship Building
- Forklift Operation
- Team Leadership
- Strategic Planning
- Staff Development
- Goal-Oriented
- Employee Motivation
Timeline
Level 2 Supervisor Joureyman Laborer
Vigor Marine
10.2020 - Current
Construction Flagger
Local 242
06.2020 - 09.2020
Customer Service Representative
Propet USA
02.2019 - 03.2020
High School Diploma -
Spanaway Lake High School
Associate Degree in Nursing -
Seattle Colleges
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