SERENA BASS

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Informed customers of current store promotions to encourage additional sales purchases.
• Issued receipts and processed refunds, credits or exchanges.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts
• Monitored workflow to improve employee time management and increase productivity

• Repaired faults, reassembled products and completed additional tests.
• Defects or issues, reported problems quickly and maintained high levels of accuracy.
• Recommended architectural improvements, design solutions and integration solutions.
• Located and investigated production concerns and helped management implement corrective actions.
• Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
• Skilled in Microsoft Excel, Word and Outlook. SAP experience

• Loaded trailers to support government regulations for volume, weight, and transportation safety.
• Operated yard truck to move empty and loaded trailers safely throughout yard.
• Performed preventive care and maintenance for machine and vehicle operations.
• Placed forklifts under units, pallets, and products for transportation to designated areas.
• Skilled in Microsoft Excel, Word and Outlook. SAP experience .

• Checked products for damage or other issues before packing into boxes.
• Handled inventory control and cycle counting procedures.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Followed verbal and written instructions to properly move and ship products.

Picked up and delivered cargo in a tractor-trailer straight truck using knowledge of roads, highways, and
interstates. Completed a daily pre-trip inspection checklist before first delivery of the day.Selected the most
efficient routes in compliance with delivery instructions and fuel policy. Checked vehicle's fluid levels and tire
pressure and scheduled any required repairs. Established long-term customer relationships through prompt and
courteous service.Obtained signatures needed to complete and process all paperwork in a timely manner. Answered customer questions regarding shipments.

Skilled in Microsoft Excel, Word and Outlook. SAP experience.