Serena Bates
Boulder Creek,CA
Summary
Experienced in fast paced and high stress environments, Great at customer service and hospitality, and keeping the working space hygienic and clean. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Server
Brookdale Assisted Living
Scotts Valley, CA
06.2025 - Current
- Delivered exceptional dining experiences by providing attentive and personalized service to residents.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery for residents' dietary needs.
- Assisted in training new servers on restaurant protocols and customer service best practices.
- Maintained cleanliness and organization of dining areas, enhancing overall ambiance and functionality.
- Provided exceptional customer service to residents, ensuring satisfaction and comfort during dining experiences.
- Assisted kitchen staff with food preparation and service, maintaining efficiency in meal delivery.
- Collaborated with team members to create a welcoming dining atmosphere for residents and guests.
- Maintained cleanliness and organization of dining areas, enhancing overall resident satisfaction.
Barista
Starbucks
Scotts Valley, California
02.2025 - Current
- Ground beans for espresso shots according to individual customer specifications.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Created promotional displays for advertising special events or promotions at the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Stocked shelves with ingredients needed to make coffee drinks.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Implemented feedback from customers to improve service quality and menu offerings.
- Managed cash register and processed transactions with accuracy and integrity.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Food Preparation Worker
Dominos Pizza
Honolulu, Hawaii
10.2024 - 11.2024
- Responded quickly to any requests from wait staff or management.
- Prepared ingredients for cooking including portioning and storing.
- Kept track of supplies used in the kitchen to ensure restocking when necessary.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Labeled containers with identifying information like date prepared and expiration dates.
- Cooked a variety of foods according to customer orders or supervisors' instructions.
- Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
- Re-stocked, organized and arranged service and food stations.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
Store Clerk/Grocery Stocker
Wild Roots Grocery Store
San Jose, California
05.2021 - 02.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Developed relationships with new staff members, and assisted existing
- Offered strong customer service skills, keeping customers satisfied
- Kept the store in perfect condition, labels were visible and kept everything stocked perfectly.
- Assisting customers in finding items and products as well as giving suggestions on other similar product.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count total.
- Organized store shelves according to product type and size.
- Operated cash register in accordance with company policies and procedures.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
- Interacted with over 50 customers daily.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
- Rotated and faced product displays for optimal visual appeal.
- Restocked shelves after each customer purchase for optimal display presentation.
Cashier and Food Preparer
Big Basin State Park
Boulder Creek, California
06.2021 - 09.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Balanced daily transactions on a computerized point-of-sale system.
- Used suggestive selling techniques to promote add-on sales.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Education
Some College (No Degree) - Biology
Cabrillo College
Aptos, CASkills
- Determination
- Fast working
- Reliable
- Fast Learner
- Hard Working
- Work well with co-workers
- Customer service
- Guest relations
- Time Management
- Hygiene
- Organization
- Adaptability
- Food handler
- Cashier
- Sales transaction processing
- Customer relationship management
- Effective communication
- Time management
- Friendly and outgoing
- Positive and professional
- POS systems
- Menu memorization
- Safe food handling
- Exceptional customer service
- Conflict mediation
Timeline
Server
Brookdale Assisted Living
06.2025 - Current
Barista
Starbucks
02.2025 - Current
Food Preparation Worker
Dominos Pizza
10.2024 - 11.2024
Cashier and Food Preparer
Big Basin State Park
06.2021 - 09.2021
Store Clerk/Grocery Stocker
Wild Roots Grocery Store
05.2021 - 02.2022
Some College (No Degree) - Biology
Cabrillo College