Serena Boydston
Owasso,OK
Summary
Proven track record in enhancing customer satisfaction and financial service efficiency, notably at Osage Casino. Skilled in cash management and customer service, demonstrated through expert handling of high-volume transactions and resolving complaints, leading to increased client loyalty. Mastery in both creative thinking and cash handling, ensuring operational excellence and profitability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Banker
Osage Casino
02.2023 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Provided exceptional customer service by promptly and professionally addressing concerns to ensure client satisfaction.
- Managed high volumes of cash transactions, including processing significant payouts and providing accounting and banking services
- Achieved consistent accuracy through end-of-shift reconciliation
Customer Service Associate
Kim's Resale Boutique
09.2022 - 02.2023
- Assisted numerous customers on a daily basis, consistently maintaining a positive and customer-centric approach.
- Successfully resolved customer complaints through professional communication, leading to positive feedback and satisfactory outcomes.
- Consistently maintained a high level of product knowledge, contributing to enhanced customer experience.
- Ensured profitability by regularly reviewing market trends, adjusting pricing strategies, and managing inventory.
Baker /Restaurant Cashier
Donut King
03.2021 - 02.2022
- Produced consistently high-quality baked goods for customers.
- Implemented measures to uphold health and safety standards, benefiting both staff and customers.
- Executed operation and maintenance tasks for bakery equipment, such as ovens and mixers.
- Enhanced customer satisfaction through the production of high-quality baked goods and upkeep of a clean, organized workspace.
- Forecasted inventory needs and ensured proper levels of baking, decorating, and food quality maintenance.
Education
High School Diploma -
Charles Page High School
Sand Springs, OK12.1989
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- Bookkeeping
- Expert efficiency Point of Sale Systems
- Financial Services
- Account Management
- Banking ~ Money Handling ~ Cash Payouts
Certification
Oklahoma Gaming License
Timeline
Banker
Osage Casino
02.2023 - Current
Customer Service Associate
Kim's Resale Boutique
09.2022 - 02.2023
Baker /Restaurant Cashier
Donut King
03.2021 - 02.2022
High School Diploma -
Charles Page High School