Serena Brooks
Rustic Blends
Delta Junction,AK
10
years of professional experience
Dedicated professional with expertise in coffee preparation and customer service. Recognized for attention to detail and clear communication, contributing to a welcoming atmosphere and fostering customer loyalty.
Work History
Barista
1 Year 6 Months- Trained new baristas on coffee preparation techniques and customer service standards.
- Developed seasonal beverage recipes, enhancing menu variety and customer engagement.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Collaborated with management to design promotional events boosting community involvement and sales growth.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Babysitter
2 Months- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Developed engaging educational games to promote cognitive and social skills.
- Coordinated schedules, managing pickups and drop-offs for various activities.
- Monitored health and hygiene standards, ensuring compliance with safety regulations.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Pet Sitter
2 Months- Provided attentive care for elderly pet, ensuring safety and comfort each day.
- Managed daily feeding schedules and medication administration for animals.
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with walks and rigorous play activities.
Volunteer
4 Years- Coordinated logistics for community outreach events, improving engagement and participation rates.
- Collaborated with team members to assess needs and improve service delivery methods for clients.
- Conducted regular quality checks on food supplies, ensuring compliance with health standards.
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
Education
High School Diploma
- Completed honors course in Anatomy & Physiology
- Received First Aid and CPR certifications
- Extracurricular Activities: Wrestling
Skills
Coffee preparation
Hospitality management
Order taking
Cash handling
Customer engagement
Shift management
Attention to detail
Time management
Clear communication
Team player
Timeline
Babysitter
Monks
05.2026 - 07.2026Read More
Barista
Rustic Blends
02.2025 - CurrentRead More
Pet Sitter
Armstongs
04.2022 - 06.2022Read More
Volunteer
Food Bank Of Alaska
01.2017 - 01.2021Read More
Delta Junction High School
High School Diploma
Read More