Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

SERENA BROWN

Dallas

Summary

Results-driven compliance professional with extensive experience in HIPAA regulations and EMR database management. Demonstrates strong analytical skills and meticulous attention to detail. Proven ability to enhance customer service and resolve complex issues effectively.

Overview

21
21
years of professional experience

Work History

Insurance Verification Specialist

Ortholonestar
Dallas
11.2004 - 11.2025
  • Verified patients' insurance coverage prior to scheduling procedures or appointments.
  • Confirmed patient insurance eligibility and benefits to facilitate timely service delivery.
  • Addressed inquiries regarding benefits and eligibility status, facilitating informed patient interactions.
  • Accessed third-party insurance databases to identify benefit coverage efficiently.
  • Documented payer requirements and coverage limitations in EMR database to maintain accurate patient records.
  • Trained new staff on verification processes and operational protocols, ensuring adherence to standards.
  • Monitored changes in insurance regulations to ensure compliance with operational standards.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Education

Associate of Science -

Richland College
Dallas, Texas, TX
12-1995

Medical Assistant - Medical Assistant

Texas College Medical Assistants
Dallas, TX
01-1984

Skills

  • Eligibility determination
  • Insurance terminology proficiency
  • HIPAA compliance expertise
  • Patient confidentiality adherence
  • EMR management
  • Electronic medical records management
  • Documentation management
  • Centricity software
  • Data verification
  • Data entry skills
  • Attention to detail
  • Problem solving
  • Analytical thinking
  • Customer relationship management
  • Customer service
  • Effective communication
  • Team training
  • Medical terminology knowledge
  • Medicaid understanding
  • Policy interpretation
  • Accuracy and precision

Affiliations

Volenteer to feed the homeless on Thankgiving Day

Timeline

Insurance Verification Specialist

Ortholonestar
11.2004 - 11.2025

Associate of Science -

Richland College

Medical Assistant - Medical Assistant

Texas College Medical Assistants
SERENA BROWN