Serena Buttrey
Newport,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Assistant Teacher
Mrs. Perrys Preschool
09.2022 - Current
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
Cashier
The Market
04.2023 - 07.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Call Center Representative
Morley
01.2021 - 06.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Woodhaven High School
Woodhaven MI06.2013
Skills
- Behavior Modeling
- Faculty Collaboration
- Learning Support
- Supplementary Instruction
Timeline
Cashier
The Market
04.2023 - 07.2024
Assistant Teacher
Mrs. Perrys Preschool
09.2022 - Current
Call Center Representative
Morley
01.2021 - 06.2022
High School Diploma -
Woodhaven High School
Similar Profiles
Andrea ColeAndrea Cole
Preschool Teacher at Mrs. Andrea's PreschoolPreschool Teacher at Mrs. Andrea's Preschool
Lalita JagbeerLalita Jagbeer
Prep Chef at Perrys Steakhouse & GrillePrep Chef at Perrys Steakhouse & Grille
Jayna PatelJayna Patel
Restaurant Hostess at Perrys Steakhouse & GrilleRestaurant Hostess at Perrys Steakhouse & Grille