Serena Castro
Yakima
Summary
Dedicated and self-driven professional with proven success in customer service, administrative support, and clerical operations. Skilled at managing high volumes of calls, scheduling, and documentation while maintaining accuracy and confidentiality. Recognized for excellent communication, adaptability, and a strong ability to resolve customer concerns with patience and empathy. Proficient at using technology and managing databases to support team efficiency. Seeking to bring my strong organizational skills and commitment to creating positive experiences for customers while supporting team goals.
Overview
5
5
years of professional experience
Work History
Receptionist
Best Practices Health Care
Selah
11.2024 - Current
- Collaborate with a multidisciplinary team in urgent care and family practice settings, supporting patients and staff.
- Manage complex calendars, schedule and confirm appointments, and direct high call volumes using a multi-line phone system.
- Provide clerical support including typing, filing, scanning, and maintaining accurate records.
- Ensure all forms and documentation are completed accurately and confidentially.
- Respond to customer inquiries and complaints with professionalism, offering timely and appropriate solutions.
Receptionist
Marysville 911 Driving School
Marysville
03.2023 - 05.2023
- Greeted students and families, providing friendly, knowledgeable support.
- Scheduled and confirmed appointments, updated records, and processed payments accurately.
- Handled clerical duties such as filing, scanning, and managing sensitive information with confidentiality.
- Assisted customers by clarifying information, addressing concerns, and ensuring timely resolutions.
Retail Sales Associate
Kohl's
Yakima
09.2020 - 02.2023
- Delivered excellent customer service by actively listening, addressing concerns, and recommending products.
- Handled purchases, processed credit/debit payments, and managed loyalty program sign-ups.
- Maintained merchandise displays and supported customers in locating items, ensuring a positive shopping experience.
- Built customer loyalty and retention by creating welcoming and professional interactions.
Education
High School Diploma -
Selah High School
Selah, WASkills
- Customer Service & Support
- Multitas & Time Management
- Verbal & Written Communication
- Attention to detail
- Clerical & Administrative Duties
- Problem Solving & Objection Handling
- Calendar & Appointment Management
- Confidentiality & Compliance
- Adaptability & Team Collaboration
- Microsoft Office Suite (Word, Excel, Outlook)
Timeline
Receptionist
Best Practices Health Care
11.2024 - Current
Receptionist
Marysville 911 Driving School
03.2023 - 05.2023
Retail Sales Associate
Kohl's
09.2020 - 02.2023
High School Diploma -
Selah High School