Serena Chin

• Strong Knowledge of Food & Wine – Familiar with menu items, ingredients, cooking methods, and able to suggest wine pairings.
• Attention to Detail – Notices guest preferences, allergies, pacing of courses, and table presentation.
• Poise & Professionalism – Maintains a polished appearance, calm demeanor, and professional body language.
• Efficiency & Grace – Moves smoothly, balances multiple tables, and handles service with precision.

Service Skills

• Upselling & Suggestive Selling – Recommends specials, wine, or upgrades naturally and tactfully.
• Timing & Coordination – Ensures proper pacing between courses, coordinates with kitchen and bar staff seamlessly.
• Table Etiquette – Knowledge of proper serving techniques (e.g., serving from the right, clearing from the left, etc.).
• Problem-Solving – Handles complaints or issues with discretion and professionalism.

Personality Traits

• Attentive but Discreet – Present when needed but never overbearing.
• Polite & Respectful – Uses refined communication, addresses guests formally unless invited otherwise.
• Calm Under Pressure – Fine dining service can be fast-paced and high-stakes; composure is essential.
• Team-Oriented – Works well with other servers, bussers, chefs, and managers to maintain a seamless experience.

• Quick & Efficient – Able to take orders, run food, and handle payments rapidly without mistakes.
• Multitasking Ability – Juggles multiple tables, refills, and guest requests simultaneously.
• Strong Memory – Remembers large orders, modifications, and drink refills without relying heavily on notes.
• Time Management – Prioritizes tasks (e.g., ringing in food before grabbing extra napkins).
• High Energy & Stamina – Can stay upbeat and engaged during long, busy shifts.
• Clear Communication – Speaks loudly and clearly in a noisy environment; relays orders accurately to kitchen and bar.
• Conflict Resolution – Handles mistakes or delays quickly and professionally to keep guests satisfied.
• Team Collaboration – Works in sync with other servers, bussers, and kitchen staff to keep service flowing.

• Review all reservations for that day
• Review all special occasions
• Polish and roll silverware
• Making sure I make all flower, chocolate and chocolate covered strawberries for the guests
• Seat each guest personally
• Accomplishments
• I learned fine dining and how to work in fast paced environment as well as taking the lead to make sure things run smoothly throughout the restaurant and with each guest
• I was a trainer; I trained all incoming staff during the period I was there, I ran all events and marketing opportunities, I ran the floor and the kitchens duties throughout the day making each servers section and side work making sure every staff member is getting along and is happy, if not, figuring out a way to fix that, speaking to unhappy guests and resolving issues
• I used creative skills when I made birthday cards/packages
• I learned how to say everything with a smile! I learned how to conduct professionalism in a workplace, I learned how to speak to many different types of people and language barriers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Established team priorities, maintained schedules and monitored performance.
• Controlled costs to keep business operating within budget and increase profits.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.

• I've worked in wound care and with severe diabetic patients
• Assisted in in office surgeries.

• I am knowledgeable in specific strains and medical needs
• I am able to help patients understand what they need for relief and how to stay relieved
• I work with many cancer/ seizure patients to find relief
• I was trained with knowledge for relieving physical pain relief.

• Update and maintain each patients files
• Record patient information such as vital signs, weight, temperature, and all changes in medications and medical history
• Clean and prepare examination rooms prior to appointments
• Working in reception as well, answering phone calls and greeting patients as they enter
• Assisting the nurses and office manager in maintaining and restocking all medical inventory and placing new orders as needed
• Accomplishments
• This job helped me earn my strong communication skills and taught me how to mature and work in a face to face with patients and understanding their needs
• I realized how much I truly love helping people.

• Obtained lifelong communication skills
• Provide customers with a solution to every problem
• Multitasking
• Making sure my section is fully cleaned and organized and ready for the next day
• Responsible for working in Jewelry and handle expensive merchandise
• Accomplishments
• This job helped me earn my strong communication skills and taught me how to mature and work in a face paced environment working at Kohl's also taught me what real customer service is and how to stay calm in every situation
• I demonstrated how to work happily in a work place as well as working in groups to get things done quickly
• I learned how to speak well and how to handle multiple situations as well as learning time management skills.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.