Summary
Overview
Work History
Education
Skills
Nature adventures. Antique Hunting. Family.
Timeline
Generic

Serena Craft

Onondaga,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

44
44
years of professional experience

Work History

Commercial Cleaner

Sweep You Off Your Feet
06.2021 - 05.2023
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
  • Boosted operational efficiency with proper maintenance of equipment inventory levels and timely reporting of supply shortages or damages to supervisors.
  • Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.

Housekeeping Assistant

Great Lakes Christian Senior Homes
12.2018 - 06.2020
  • Provided exceptional service during high-occupancy periods, maintaining quality standards despite increased demands.
  • Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
  • Kept public restrooms clean and well-stocked, creating a pleasant experience for all patrons utilizing facilities.
  • Improved overall cleanliness ratings by consistently meeting or exceeding departmental goals and expectations.
  • Assisted with laundry duties, ensuring timely delivery of fresh linens and towels to guest rooms.
  • Streamlined housekeeping processes for increased efficiency and productivity with well-organized task management.
  • Reduced complaints by maintaining high standards of cleanliness throughout the property.
  • Maintained inventory of supplies and equipment, ordering new items as needed to keep stock levels at appropriate levels.
  • Collaborated with other departments to ensure seamless guest experiences through effective communication and teamwork.
  • Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
  • Handled special requests from guests professionally, ensuring their needs were met promptly with courtesy and care.

Manager

Senior Living Properties
06.1979 - 06.2017
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Holt Senior High
Holt, Michigan

Skills

  • Safety-conscious mindset
  • Self-Motivation and Initiative
  • Attention to Detail
  • Relationship Building
  • Adaptable and Flexible
  • Task Prioritization
  • Minor Repairs
  • Continuous Improvement
  • Conscientious and Detail-Oriented
  • Deep cleaning expertise
  • Reliability and punctuality

Nature adventures. Antique Hunting. Family.

I've been all over the state of Michigan hiking and walking trails since 2016. I love going to antique malls and markets looking for that "rare find". I am deeply grateful for my adult children and their families. It's exciting when we can get together and for occasions that we enjoy as a family. Another of my happy places is the senior population. I have had a life-time of serving in that area and have gained knowledge and understanding of how their past experiences could help ours in today's world. 

Timeline

Commercial Cleaner

Sweep You Off Your Feet
06.2021 - 05.2023

Housekeeping Assistant

Great Lakes Christian Senior Homes
12.2018 - 06.2020

Manager

Senior Living Properties
06.1979 - 06.2017

High School Diploma -

Holt Senior High

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Serena Craft