Serena Daniels
Assistant manager
Houston,TX
Summary
Seeking to obtain a position that is challenging and offers growth based on dedication and proven ability. Looking forward to finding and growing with a great, organize and steady company that suits my future. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. I am eager to contribute to a team and succeed daily tasks.
Overview
12
12
years of professional experience
Work History
Assistant Manager- Palisades of Inwood
Capstone Management Group
Houston
11.2019 - Current
- Company Overview: Managed by Allied Orion Group
- Assisting manager with overall management of the community
- Interview prospects and give them tour of property
- Weekly Marketing
- Conducted background checks on all applicants
- Inspect vacant units
- Monitor all maintenance requests and repairs
- Posting of online rental payments and money orders
- Responsible for keeping all files in compliance and organized
- Managed by Allied Orion Group
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
Assistant Manager- Oasis On Ella
Orion Real Estates
Houston
04.2018 - 12.2019
- Company Overview: Managed by Alpha Barnes
- Answer multiple phone lines
- Interview prospects and give them tour of property
- Conducted background checks on all applicants
- Inspect vacant units
- Monitor all maintenance requests and repairs
- Open/Close work order forms
- In charge of sending renewal letters each month
- Handle court evictions
- Assisting manager with resident violations
- Posting of online rental payments and money orders
- Responsible for keeping all files in compliance and organized
- Managed by Alpha Barnes
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
Cook II/ Prep/ Front Line
Rice University
Houston
08.2013 - 10.2017
- Clean, cut, and cook meat, fish, and poultry
- Maintained sanitation, health, and safety standards in work areas
- Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption
- Checked the quality of raw or cooked food products to ensure that standards are met
- Assure food is kept at safe temperature for consumption
- Garnished food for food presentation
- Weigh, measure, and mixed ingredients according to recipes
- Refill self-serving lines when low
- Trained newly employed prep cooks
Education
High School Diploma - Culinary Major
Barbara Jordan High School for Careers
01.2014
Skills
- Excellent customer service skills
- Property management
- Customer service
- Data entry
- Strategic planning
- Compliance
- Time management
- Conflict resolution
- Able to administer even the most complex instructions
- Critical Thinking
- Decision making
- Proficiency typing skills
Accomplishments
- Maintained good tenant relations
- Leased all apartment units
- Resolved Issues and complaints
- Hosted resident monthly birthday celebrations, all holidays, residents engagement dinners, social gatherings and events for children
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Manager- Palisades of Inwood
Capstone Management Group
11.2019 - Current
Assistant Manager- Oasis On Ella
Orion Real Estates
04.2018 - 12.2019
Cook II/ Prep/ Front Line
Rice University
08.2013 - 10.2017
High School Diploma - Culinary Major
Barbara Jordan High School for Careers
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