Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Roxanne Singh

Oakley,CA

Summary

Obtain a position wherein I can continue to utilize my leadership and coaching skills to aid in the development and growth of my team members and further expand my interpersonal skills with customer relations and team members.

Overview

16
16
years of professional experience

Work History

Assistant VP, Financial Center Manager

Bank of America
11.2023 - Current

Financial Center Assistant Manager

Bank of America
05.2020 - 11.2023

Claims Resolution & Recovery Manager (Prepaid Claims/Billing Dispute Resolution)

Bank of America
11.2020 - 07.2021

Service Manager 2

Wells Fargo Bank
06.2016 - 09.2019

Service Manager 1

Wells Fargo Bank
08.2014 - 06.2016

Lead Teller

Wells Fargo Bank
11.2011 - 08.2014

Teller

Wells Fargo Bank
09.2009 - 11.2011

Education

Deer Valley
Antioch, CA

Skills

  • Detail and process oriented
  • Extremely Resourceful
  • Cash Handling (10 years)
  • One on One coaching with associates
  • Leading morning huddles
  • Coaching and development of my team members with regards to ethical sales and customer service
  • Ability to multi-task and work under pressure
  • Demonstrates harmonious, effective & efficient work atmosphere
  • Handled staff professionally under my supervision without difficulty
  • Understanding of customer demands
  • Facilitated customer and associate escalations and/or research
  • Managed operations, record retention and audit tasks
  • Excellent Customer Service skills
  • Excellent organizational skills as well as communication skills, both verbal & written
  • Proficient in handling claims resolution, recovery and escalations
  • Managed team in CR&R prepaid billing dispute resolution

Accomplishments

  • Promoted to Financial Center Manager
  • Promoted to Service Manager 2.
  • Promoted to Service Manager 1.

Timeline

Assistant VP, Financial Center Manager

Bank of America
11.2023 - Current

Claims Resolution & Recovery Manager (Prepaid Claims/Billing Dispute Resolution)

Bank of America
11.2020 - 07.2021

Financial Center Assistant Manager

Bank of America
05.2020 - 11.2023

Service Manager 2

Wells Fargo Bank
06.2016 - 09.2019

Service Manager 1

Wells Fargo Bank
08.2014 - 06.2016

Lead Teller

Wells Fargo Bank
11.2011 - 08.2014

Teller

Wells Fargo Bank
09.2009 - 11.2011

Deer Valley
Roxanne Singh