Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serena Dolan

Livermore,CA

Summary

Accomplished Forensic Phlebotomist with a proven track record at BayPLS, blending hard skills like venipuncture with soft skills such as conflict resolution. Excelled in high-pressure environments, enhancing patient comfort and satisfaction. Demonstrated adaptability and professionalism, significantly contributing to team dynamics and client relations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Forensic Phlebotomist

BayPLS
10.2024 - Current
  • Ensure correct patient identification.
  • Obtain blood samples through venipuncture and ensure use of aseptic technique and properly applied dressings to draw site.
  • Maintain a safe work environment by following standards and procedures. Ensure workspace remains clean, stocked, and organized.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including geriatric and challenging cases.
  • Excel in high-pressure situations, maintaining composure and professionalism during refusals.
  • Enhanced patient experience and comfort through efficient blood draws, compassionate care and communication during procedures. Reassure nervous patients.
  • Label transfer tubes and followed exact directions for handling and storing specimens for transport. Collaborate with law enforcement to ensure paperwork is filled out accurately.

Barista

Dutch Bros
01.2022 - 10.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Resolve and de-escalate customer dissatisfaction.

Education

Associate of Science - Allied Health

Las Positas College
05-2026

High School Diploma -

Livermore High School
06-2020

Skills

  • Venipuncture
  • Order of draw
  • Patient care & confidentiality
  • Specimen handling
  • Infection control
  • Paperwork processing
  • Adaptable approach
  • Conflict resolution
  • Professional telephone demeanor

Certification

  • Certified Phlebotomy Technician (CPT 1) 02437964 - CA Department of Public Health.
  • Basic Life Support (BLS) Certification 245412730955 - American Heart Association.
  • Emergency Medical Technician (EMT) E3844171 - National Registry of Emergency Medical Technicians (NREMT).
  • Medical Assistant License (in progress)

Timeline

Forensic Phlebotomist

BayPLS
10.2024 - Current

Barista

Dutch Bros
01.2022 - 10.2024

Associate of Science - Allied Health

Las Positas College

High School Diploma -

Livermore High School

Similar Profiles

CREATE PROFILE
Serena Dolan