Serena Dolan
Livermore,CA
Summary
Accomplished Forensic Phlebotomist with a proven track record at BayPLS, blending hard skills like venipuncture with soft skills such as conflict resolution. Excelled in high-pressure environments, enhancing patient comfort and satisfaction. Demonstrated adaptability and professionalism, significantly contributing to team dynamics and client relations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Forensic Phlebotomist
BayPLS
Bay Area (mobile)
10.2024 - Current
- Ensure correct patient identification.
- Obtain blood samples through venipuncture and ensure use of aseptic technique and properly applied dressings to draw site.
- Maintain a safe work environment by following standards and procedures. Ensure workspace remains clean, stocked, and organized.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including geriatric and challenging cases.
- Excel in high-pressure situations, maintaining composure and professionalism during refusals.
- Enhanced patient experience and comfort through efficient blood draws, compassionate care and communication during procedures. Reassure nervous patients.
- Label transfer tubes and followed exact directions for handling and storing specimens for transport. Collaborate with law enforcement to ensure paperwork is filled out accurately.
Barista
Dutch Bros
Manteca, CA
01.2022 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Resolve and de-escalate customer dissatisfaction.
Education
Associate of Science - Allied Health
Las Positas College
05-2026
High School Diploma -
Livermore High School
06-2020
Skills
- Venipuncture
- Order of draw
- Patient care & confidentiality
- Specimen handling
- Infection control
- Paperwork processing
- Adaptable approach
- Conflict resolution
- Professional telephone demeanor
Certification
- Certified Phlebotomy Technician (CPT 1) 02437964 - CA Department of Public Health.
- Basic Life Support (BLS) Certification 245412730955 - American Heart Association.
- Emergency Medical Technician (EMT) E3844171 - National Registry of Emergency Medical Technicians (NREMT).
- Medical Assistant License (in progress)
Timeline
Forensic Phlebotomist
BayPLS
10.2024 - Current
Barista
Dutch Bros
01.2022 - 10.2024
Associate of Science - Allied Health
Las Positas College
High School Diploma -
Livermore High School