Serena Doyal
Woodstock,GA
Summary
Experienced with leading coding teams to ensure precise and efficient medical coding. Utilizes effective management techniques to enhance team performance and coding accuracy. Strong understanding of industry standards and compliance requirements.
Overview
38
38
years of professional experience
Work History
Coding Manager
United Surgical Partners
05.2004 - 03.2025
- Managed 20+ certified coders
- Maintained 95% scores on all coders
- Reported month end production to accounting team
- Participated in hiring and training coding team.
- Served as liason for outside coding vendors
- Worked closely with ASC center management as well as CSO
- Evaluated team and updated training curriculum based on feedback.
- Assisted with difficult coding transactions
- Conducted thorough audits of coding practices, identifying opportunities for optimization and streamlining processes.
- Reduced coding errors significantly by implementing a rigorous quality assurance process to catch discrepancies before final submission.
- Collaborated with cross-functional teams to optimize the coding process, resulting in improved accuracy and quality.
Business Office Manager
Atlanta Outpatient Surgery Center
04.1987 - 05.2004
- Lowered days in A/R from 120 DSO to 15
- Hired and trained business office personnel
- Hired as a surgery scheduler and promoted to coder (becoming certified in 2000) as well as payment processing.
- Implemented ongoing training initiatives to keep staff up-to-date on industry trends and best practices in medical coding.
- Facilitated communication between coders, billers, clinicians, and administrative staff for seamless information exchange across departments.
- Streamlined workflow processes for increased productivity and reduced turnaround time on projects.
- Performed coding quality reviews and tracked, trended and managed coding quality performance.
Education
KENNESAW STATE UNIVERSITY
Kennesaw, GeorgiaSkills
- Coding
- RCM
- ASC outpatient coding
- Billing
- Accounts receivable
- Network contracting
- Commercial contracting
- Government contracting
- Workers Compensation contracting
Timeline
Coding Manager
United Surgical Partners
05.2004 - 03.2025
Business Office Manager
Atlanta Outpatient Surgery Center
04.1987 - 05.2004
KENNESAW STATE UNIVERSITY
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