Serena Duran
Lakeland,FL
Summary
I take lots of pride in my costumer service skills due to my years of experience not only in retail but in the food service industry as well which has led me to take on many different roles. I like to ensure that every customer/client is more than satisfied with the the service that I have provided. I have always been a reliable employee that goes above and beyond my assigned tasks and can easily adapt to any changes in the workplace.
Overview
7
7
years of professional experience
Work History
Waitress
Food+Beer
03.2024 - 11.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Retail Sales Associate
Sephora
09.2023 - 12.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise
- Maintained clean sales floor and straightened merchandise.
- Completed transactions at the register.
Waitress Trainer/Bartender
Hooters
04.2022 - 10.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Waitress
Hooters
03.2021 - 03.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Cashier/Sales Associate
Bath And Body Works, Limited Brands
10.2019 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Zoup! Fresh Soup
09.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Recommended new menu items and specials going on in the store.
Education
Psychology
Indiana University Northwest
Gary, INHigh School Diploma -
Griffith High School
Griffith, IN06.2019
Skills
- Reliability
- Customer Service
- Quick Learner
- Creativity
- Adaptability
- Critical Thinking
Timeline
Waitress
Food+Beer
03.2024 - 11.2025
Retail Sales Associate
Sephora
09.2023 - 12.2024
Waitress Trainer/Bartender
Hooters
04.2022 - 10.2023
Waitress
Hooters
03.2021 - 03.2022
Cashier/Sales Associate
Bath And Body Works, Limited Brands
10.2019 - 12.2021
Cashier
Zoup! Fresh Soup
09.2018 - 05.2019
Psychology
Indiana University Northwest
High School Diploma -
Griffith High School