Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SeniorSoftwareEngineer
Serena Edwards

Serena Edwards

Kannapolis,NC

Summary

Highly-motivated Virtual/Administrative Assistant offering solid skills in customer relations with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Customer Success Manager

Enrollsy
Lehi, Utah
07.2020 - 08.2023
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Updated software documentation and user guides to align with current features and comply with best-practice standards.
  • Created, wrote and formatted monthly blog posts for potential users.

Office Manager

South Rowan Academy
China Grove, NC
04.2007 - 04.2020
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Freelance Writer/Office Manager

The Book Connection
Concord, NC
11.2005 - 03.2007
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored office inventory to maintain supply levels.

Education

Bachelor of Arts - Journalism, Print

Campbell University
Buies Creek, NC
12.1998

Skills

  • Teamwork and Collaboration
  • Complex Problem Solving
  • Verbal and Written Communication
  • Customer Service

Accomplishments

  • Implemented online manual payment system, increasing credit card payments by 10%.
  • Wrote 600+ support articles & organized Support Center
  • Consistently maintained high customer satisfaction ratings.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Timeline

Customer Success Manager

Enrollsy
07.2020 - 08.2023

Office Manager

South Rowan Academy
04.2007 - 04.2020

Freelance Writer/Office Manager

The Book Connection
11.2005 - 03.2007

Bachelor of Arts - Journalism, Print

Campbell University

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