Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serena Franco

Goodyear,AZ

Summary

Driven Hostess with proven expertise in guest relations and customer service, honed at YardHouse Darden Restaurants. Excelled in high-volume dining environments, enhancing guest experiences through effective communication and dining room maintenance. Demonstrated ability to resolve guest complaints, achieving a 95% satisfaction rate. Skilled in reservation coordination and front-of-house display creation, showcasing strong interpersonal skills and cleaning proficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

YardHouse Darden Restaurants
05.2024 - 07.2024

Crew Member

Raising Cane's Restaurants
12.2023 - 06.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Increased customer satisfaction with prompt and accurate order taking.

Licensed Nursing Assistant

Sun View Respiratory and Rehabilitation
08.2023 - 12.2023
  • Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
  • Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
  • Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
  • Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
  • Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
  • Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
  • Elevated overall nursing quality through skillful execution of proper wound care techniques while adhering to evidence-based guidelines.
  • Upheld regulatory compliance standards by consistently following facility policies, procedures, and licensure requirements.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual needs.
  • Advanced quality improvement initiatives through active participation in educational opportunities, team meetings, and performance evaluations.
  • Championed holistic wellness approaches within the LNA scope of practice to improve patient outcomes and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Delivered high-quality care to Type patients in hospital facility.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Certified Nursing Assistant

Boswell Transitional Care of Cascadia
06.2023 - 09.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Patient Transporter

Banner University Medical Center Phoenix
04.2022 - 04.2023
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.

Beauty Consultant/Sales Associate/Customer Service

Target
03.2021 - 03.2022
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Conducted consultations to understand client's desired look.

Education

Associate Degree In Nursing - Nursing

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ

Skills

  • Cleaning Proficiency
  • Customer service expertise
  • Interactive communication skills
  • Guest Reception
  • Expertise in Guest Relations
  • Guest complaint resolution
  • Effective Written Communication
  • High-volume dining
  • Reservation coordination
  • Front-of-house display creation
  • Dining customer service
  • Strong interpersonal skills
  • Hospitality and accommodation
  • Dining room maintenance
  • Menu knowledge
  • Assist Guests

Certification

Food Handler’s Card

Timeline

Hostess

YardHouse Darden Restaurants
05.2024 - 07.2024

Crew Member

Raising Cane's Restaurants
12.2023 - 06.2024

Licensed Nursing Assistant

Sun View Respiratory and Rehabilitation
08.2023 - 12.2023

Certified Nursing Assistant

Boswell Transitional Care of Cascadia
06.2023 - 09.2023

Patient Transporter

Banner University Medical Center Phoenix
04.2022 - 04.2023

Beauty Consultant/Sales Associate/Customer Service

Target
03.2021 - 03.2022

Associate Degree In Nursing - Nursing

Maricopa Community Colleges, Estrella Mountain Community College

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