Serena Galvan
Sumo Sushi & Hibachi Japanese Restaurant
Frederick,CO
3
years of professional experience
Experienced with salon operations and client support, ensuring smooth daily activities, with emphasis on client satisfaction and service efficiency. Seeking to transition into new field while leveraging ability to manage multiple tasks and provide exceptional support. Offering positive attitude and willingness to learn and grow in salon environment. Brings foundation in hospitality and customer service, with skills that can be quickly adapted to hair care and salon operations.
Work History
Waitress
1 Year 5 Months- Maintained clean and stocked server areas to support efficient service during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained composure during challenging customer interactions to ensure a positive atmosphere. when dealing with difficult customers or during busy shifts.
- Promoted excellent service to customers, leading to increased referrals and walk-in business.
Salon Receptionist
1 Year- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed appointment scheduling using salon management software to optimize client flow.
- Coordinated promotional events, increasing client engagement and enhancing salon visibility.
- Assisted in maintaining a clean and welcoming salon environment for clients and staff.
- Trained new reception staff on software systems and customer service protocols to enhance team performance.
Waitress
1 Year 9 Months- Assisted customers by answering questions, recommending items, and accurately recording orders.
- Thrived in high-pressure, fast-paced environment to ensure timely service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Proved successful working within tight deadlines and a fast-paced environment.
Bookseller *Temp
5 Months- Restored sales floor by efficiently organizing items, shelving books, and straightening displays to enhance customer experience.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma
- Cosmetology
Skills
Complex Problem-solving
Customer service
Inventory management
Cleanliness
Attention to detail
Team collaboration
Timeline
Salon Receptionist
Pompadours Hair Salon
06.2025 - 06.2026Read More
Waitress
Sumo Sushi & Hibachi Japanese Restaurant
03.2025 - CurrentRead More
Bookseller *Temp
Colorado State University
08.2024 - 01.2025Read More
Waitress
Rigden Farm Senior Living
06.2023 - 03.2025Read More
Frederick High School
High School Diploma
Read More
Aveda Institute Denver
from Cosmetology
Read More