Serena Glidewell
Customer Relations Professional
Haslet,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
10
10
years of professional experience
Work History
United Recycling Technologies
Fort Worth, TX
11.2022 - Current
- Ensured proper testing, data wiping (when applicable), accurate recording, sale, and shipment of all resale items within ITAD department while adhering to NAID and R2V3 requirements and company policies.
- Allocated resale items and eBay orders at all three ITAD plants owned by URT.
- Maintained accurate records of resale inventory through weekly cycle counts and monthly audits.
- Trained new employees in correct procedures for testing computer RAM and maintaining precise records of test results.
- Collaborated with leadership to manage end-to-end processes associated with eBay sales, wholesale order fulfillment, and inventory control in ITAD department.
TM Sales Specialist
TTI
Fort Worth, TX
02.2022 - 11.2022
- Independently managed communication with customers and coworkers to offer accurate price and delivery quotes via phone, internet, and email to cultivate relationships with over 75 new and existing accounts while working remotely 60% of time.
- Ensured on-time delivery and maintained product quality by closely monitoring delivery dates and expedited orders when necessary.
- Maintained sales database (Express) by entering and organizing customer purchase orders, facilitating efficient quote processing and delivery coordination.
- Assisted credit team in resolving credit issues between company and customer.
- Answered cold customer calls concerning TTI offerings and provided designated support to associates as needed.
- Organized and managed daily Outlook email inbox to ensure timely response to customers.
Child Nutrition Lead
Keller ISD
Keller, TX
09.2016 - 05.2018
- Conducted food preparation and service training for staff, while enforcing sanitation and safety protocols.
- Maintained fast-paced environment, effectively serving breakfast and lunch to over 500 students with minimal assistance.
- Proficiently managed kitchen inventory and orders through computer software.
- Recorded daily sales and completed deposit slips using accurate accounting practices.
- Utilized computer programs to regulate kitchen inventory and ordering process.
Outbound Problem Solver
Amazon
Haslet, TX
07.2015 - 07.2016
- Proficiently utilized fulfillment center software to identify and resolve problems that arose on constrained schedule of critical pull-time orders to fulfill customer delivery agreements.
- Created detailed reports using Microsoft Excel to track co-worker performance, which were used to increase productivity and identify areas needing improvement.
- Identified and located missing order items, and reported findings every shift to management.
- Provided training and development for newly hired associates as well as existing employees requiring improvement.
- Implemented measures to maintain secure and well-structured work environment, leading to fewer workplace injuries and enhanced departmental efficiency.
Beauty Advisor
Walgreens
Southlake, TX
06.2014 - 07.2015
- Aided customers in locating products that satisfied both their needs and budgets, with focus on building long-term loyalty.
- Maintained inventory by analyzing computer-generated sales reports and ordering commonly purchased products, as well as promotional merchandise.
- Organized and arranged visually appealing displays to enhance visibility and appeal of promotional items, resulting in increased department sales.
Education
Associate of Applied Science - Graphic Communications
Tarrant County College District
12-2021
Skills
- Accurate Order Management
- Proficient in Safe Material Handling
- Customer Account Management
- Cycle Counts and Inventory Management
- Administrative and Office Support
- Document and Records Management
- Regulatory Compliance
- Project Deadline Adherence
- Complex Problem-Solving
- Accurate Call Tracking
- Secure Customer Data Practices
- Effective Telephone Communication
- Top-Notch Written and Verbal Interpersonal Communication
- Task Prioritization
- Mac OS and Microsoft Windows Proficiency
- Graphic design for Web and Print using Adobe Photoshop, Illustrator, InDesign, and WordPress
- Logo Creation
- Digital Photography
- Basic HTML, CSS, and JavaScript
- Microsoft Outlook, Word, and Excel Expertise
- 10-Key Data Entry
- Customer Service
- Safe Material Handling
- Pallet Jack Operation
- Quality Assurance
- Employee Training
- Active Listening
- Microsoft PowerPoint
Timeline
United Recycling Technologies
11.2022 - Current
TM Sales Specialist
TTI
02.2022 - 11.2022
Child Nutrition Lead
Keller ISD
09.2016 - 05.2018
Outbound Problem Solver
Amazon
07.2015 - 07.2016
Beauty Advisor
Walgreens
06.2014 - 07.2015
Associate of Applied Science - Graphic Communications
Tarrant County College District