Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Serena Hernandez

Dallas,Texas

Summary

Gifted in working with stressed, confused and upset individuals in need of help and supportive guidance to navigate them to comfort. Effective at operating manual and digital registers while following department guidelines to make sure anyone being helped is as satisfied as we are capable of making them. Very quick and efficient on time while maintaining a collected mind when under pressure. A great multitasker and is always willing to learn new skills and strategies.

Overview

3
3
years of professional experience

Work History

Cashier

Central Market HEB
Dallas, TX
05.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Process customer refunds and exchanges at the information desk.
  • Greeted and guided new customers into the store.
  • Making sure the lobby is kept clean and all carts are sanitized for customer use.

Sales Associate

Bath And Body Works
Cedar Hill, TX
05.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.

Cashier

Kroger
Cedar Hill, TX
12.2021 - 04.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.

Team Lead

Rack Rooms Shoe Store
Grand Prairie, TX
09.2021 - 11.2021
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Tracked receipts, employee hours and inventory movements.

Courtesy Clerk

Kroger
Cedar Hill, TX
09.2020 - 04.2021
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Harmony School of Excellence
Dallas, TX
05.2021

Skills

  • Cooperative Attitude
  • Courteous and Patient
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Quick learner
  • Understanding One's Needs

Timeline

Cashier

Central Market HEB
05.2022 - Current

Cashier

Kroger
12.2021 - 04.2022

Team Lead

Rack Rooms Shoe Store
09.2021 - 11.2021

Sales Associate

Bath And Body Works
05.2021 - Current

Courtesy Clerk

Kroger
09.2020 - 04.2021

High School Diploma -

Harmony School of Excellence

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Serena Hernandez