Serena Hutchison
Clifton,CO
Summary
Detail-oriented courier with proven expertise in route optimization and compliance adherence. Strong skills in customer relationship management and team collaboration, ensuring timely deliveries and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Courier
FedEx
Grand Junction, Colorado
09.2020 - Current
- Assisting with AM GJTR mini-sort by setting up scanners, scanning packages, t-stacking packages in containers, operating by TSA and FedEx regulations, and problem-solving while providing managerial support
- Performing PM close outs
- Assisting with PM scan compliance, confirming in the EOPS system
- Loaded and unloaded packages using safe handling practices.
- Assisted in training new couriers on operational procedures.
- Coordinated parcel delivery using strong time management skills.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Quickly responded to customer inquiries to improve business relationships.
- Maintained accurate logs of deliveries and pickups.
- Performed routine vehicle inspections before and after each shift to ensure operational safety.
- Adjusted routes in real-time based on traffic conditions or customer requests.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
Education
Some College (No Degree) -
Colorado Mesa University
Grand Junction, COSkills
- Package scanning
- Route optimization
- Compliance adherence
- Time management
- Customer relationship management
- Dispatch coordination
- Team collaboration
- Problem solving
- Effective communication
- Defensive driving
- Vehicle inspections
- Loading and unloading
- Sorting
- Delegation
Certification
First Time Manager Journey Certificate - Skillsoft Percipio FedEx Purple Learning
Timeline
Courier
FedEx
09.2020 - Current
Some College (No Degree) -
Colorado Mesa University