Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Serena Ketcham

Serena Ketcham

Salt Lake City,UT

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Ski School Instructor

Alta Ski Resort
11.2023 - 03.2024
  • Facilitated group dynamics during multi-day camps to ensure optimal learning experiences for all participants.
  • Organized fun-filled social events for ski school participants, fostering a sense of community among clients.
  • Maintained accurate records of student attendance, progress reports, and payment information as required by management policies.
  • Assisted clients with developing strategies to manage stress and increase productivity.

Shift Manager

Spilled Milk
12.2022 - 05.2023
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Kept accurate and detailed records of personnel progress and productivity.

Waitress

Bend Breakfast Burrito
05.2022 - 08.2022
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Waitress/Cashier

Dee's Lush Kitchen (Summer's Only)
05.2017 - 08.2022
  • Planned daily menus and prepped food for service.
  • Trained food truck employees to follow established safety and hygiene standards.
  • Increased sales revenue through creative promotion strategies and engaging with potential customers.
  • Handled cash, check and credit cards, processing transactions onsite for products and services.
  • Maintained a clean and organized workspace, adhering to health and safety standards for optimal food service conditions.

Shift Manager

Chedda Burger
05.2020 - 08.2021
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Bachelor of Science - Supply Chain Management

University of Utah
Salt Lake City, UT
05.2025

Skills

  • Attention to Detail
  • Guest Services
  • Relationship Development
  • Reliable and Responsible
  • Warm and Friendly
  • Team Player
  • Front-of-house display creation
  • Adaptable and Flexible

Certification

  • Certified PSIA Level 1
  • Utah and Oregon Food Handler's License

Timeline

Ski School Instructor

Alta Ski Resort
11.2023 - 03.2024

Shift Manager

Spilled Milk
12.2022 - 05.2023

Waitress

Bend Breakfast Burrito
05.2022 - 08.2022

Shift Manager

Chedda Burger
05.2020 - 08.2021

Waitress/Cashier

Dee's Lush Kitchen (Summer's Only)
05.2017 - 08.2022

Bachelor of Science - Supply Chain Management

University of Utah

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Serena Ketcham