Serena Kiernan
Wesley chapel,Florida
Summary
Detail-oriented Medical Assistant student with formal training from Stepful, set to graduate in April 2026. Over 10 years of experience in high-pressure environments, enhancing workflow efficiency and ensuring safety standards. Supports clinical teams in patient-focused settings, including perioperative care. Seeking a Perioperative/Anesthesia Support role to advance clinical skills and contribute to patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Executive Director
Chick-fil-A
01.2020 - Current
- Managed staffing, onboarding, training, and scheduling to optimize workflow
- Led operations in fast-paced, high-volume environment to ensure smooth service delivery
- Maintained operational efficiency under pressure through effective communication
- Implemented safety protocols to ensure workplace security
Shift Leader / Team Member
Chick-fil-A
01.2016 - 01.2020
- Collaborated with team members to streamline workflow and supported training initiatives
- Ensured compliance with safety, organization, and service standards
Medical Assistant Extern (Upcoming)
Stepful
03.2026
- Supported providers during examinations and minor procedures to enhance patient care
- Assisted with patient intake, recorded vital signs, and updated EHR documentation to ensure accurate patient records
- Ensured strict adherence to infection control, sterilization, and safety protocols during patient interactions.
- Facilitated efficient patient flow and contributed to positive patient experiences
Director of Front of House
Chick-fil-A
- Supervised daily operations and team performance to ensure service excellence across shifts
- Ensured adherence to safety, cleanliness, and organizational protocols to maintain high standards
- Coordinated workflow and facilitated staff development to enhance team capabilities
Education
Medical Assistant Program -
Stepful
Skills
- Perioperative support
- Infection control
- Patient safety
- EHR documentation
- Sterilization standards
- Attention to detail
- HIPAA compliance
- Workflow coordination
- Team communication
- High-pressure environments
Certification
Certified Medical Assistant (CMA), In Progress
Timeline
Medical Assistant Extern (Upcoming)
Stepful
03.2026
Front of House Executive Director
Chick-fil-A
01.2020 - Current
Shift Leader / Team Member
Chick-fil-A
01.2016 - 01.2020
Director of Front of House
Chick-fil-A
Medical Assistant Program -
Stepful