Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Ramirez-Miller

Amarillo,TX

Summary

Dynamic leader with extensive experience at Chick-fil-A, specializing in program and operational planning. Excelled in strategic planning and team leadership, significantly enhancing team performance and customer satisfaction. Skilled in talent management, fostering strong relationships, and driving organizational change. Demonstrated expertise in financial management and delivery process optimization, ensuring quality and profitability.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience

Work History

Front of House Executive Director

Chick-fil-A
11.2023 - Current
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.

Director of Delivery

Chick-fil-A
07.2021 - 11.2023
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
  • Maximized profitability by identifying opportunities for cost reduction in the delivery process without compromising quality or customer satisfaction.

Shift Manager

Chick-fil-A
08.2020 - 07.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Team Leader

Chick-fil-A
03.2018 - 08.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Front of House Team Member

Chick-fil-A
11.2015 - 03.2018
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.

Education

Associate of Applied Science - Business Administration

Amarillo College
Amarillo, TX
12-2022

Associate of Applied Science - Computer Information Systems

Amarillo College
Amarillo, TX
05-2026

Skills

  • Program management
  • Strategic planning
  • Team leadership, training, and development
  • Project management
  • Talent management and staffing
  • Staff management
  • Relationship building
  • Leadership development
  • Operational planning

Timeline

Front of House Executive Director

Chick-fil-A
11.2023 - Current

Director of Delivery

Chick-fil-A
07.2021 - 11.2023

Shift Manager

Chick-fil-A
08.2020 - 07.2021

Team Leader

Chick-fil-A
03.2018 - 08.2020

Front of House Team Member

Chick-fil-A
11.2015 - 03.2018

Associate of Applied Science - Business Administration

Amarillo College

Associate of Applied Science - Computer Information Systems

Amarillo College

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Jasmine Ramirez-Miller