Serena Kline

• Drove membership growth by selling fitness memberships in a commission-based sales environment, meeting sales goals through prospecting, follow-up, consultative selling, and building relationships with prospective members throughout the enrollment process
• Assisted customers in product selection, enhancing overall shopping experience.
• Processed sales transactions efficiently using point-of-sale systems.
• Maintained inventory accuracy through regular stock checks and replenishment.
• Developed relationships with repeat customers, fostering loyalty and retention initiatives.

• Represented premium brands by delivering exceptional guest experiences at luxury events and promotional activations
• Participated in high-profile hospitality and brand events, including Formula 1 race weekends and major South Florida boat shows in Miami, West Palm Beach, and Fort Lauderdale, enhancing brand visibility
• Engaged professionally with diverse, high-end clientele, including A-list celebrities, while upholding exceptional presentation standards
• Built authentic customer relationships through confident communication and personalized interaction
• Collaborated with teams in fast-paced, high-volume event environments
• Adapted quickly across luxury hospitality, experiential marketing, and guest-facing roles

• Assisted in closing sales by recommending products and accessories, upselling retail merchandise based on customer needs and preferences.
• Built and maintained strong client relationships throughout the pool construction process, providing regular updates, addressing questions, and ensuring a positive customer experience.
• Delivered exceptional customer service by handling inbound calls, resolving concerns, and serving as a primary point of contact for clients.
• Scheduled and coordinated appointments for the sales and construction teams, optimizing daily calendars and ensuring seamless communication between staff and clients.
• Processed contracts, organized customer files, and maintained accurate records to support efficient business operations.
• Successfully balanced in-office and remote responsibilities, managing appointments, customer communications, and administrative tasks while maintaining productivity and responsiveness.

• Bartender and prepared alcoholic and non-alcoholic beverages while maintaining effective service standards
• Managed customer tabs and processed transactions to ensure accurate billing and enhance guest satisfaction
• Established strong guest relationships through personable, attentive service that encouraged repeat visits
• Upsold beverages and menu offerings, contributing to increased sales and improved guest experience
• Maintained cleanliness, stocking, and organization throughout service periods
• Performed effectively in fast-paced and customer-facing environments

• Instructed beginner/intermediate line dances to diverse groups, enhancing social engagement and event enjoyment
• Fostered a fun, welcoming atmosphere that increased guest participation and encouraged repeat attendance
• Created a fun, welcoming environment that encouraged guest participation and repeat attendance
• Demonstrated strong public speaking, leadership, and crowd engagement skills
• Facilitated event entertainment and guest interaction, enhancing overall customer satisfaction and experience

GPA: 3.88 / 4.0

• Dean's List 2019, 2020, 2021, 2023
• Extracurricular Activities: Soccer, Basketball, Orchestra, Theater, ISTEM Program, Gifted Program, Special Olympics Buddy Program

GPA: 3.62 / 4.0

• Dean's Scholarship Recipient
• Pre-Law Society Club Member