Serena Logan

• Monitored and maintained the health and welfare of reptiles, birds, fish, small mammals, cats, and insects through daily husbandry, observation, and enrichment.
• Independently designed and executed treatment protocols for sick or injured reptiles, birds, and small mammals, ensuring effective recovery.
• Educated customers on pet care, nutrition, and enrichment, leading to improved client knowledge and satisfaction.
• Cross-trained in cashiering, inventory stocking, and phone support to provide flexible and reliable team coverage.
• Resolved customer concerns with proactive solutions increasing client retention.
• Created and scheduled educational and promotional content on SOCi, increasing customer engagement and brand visibility.

• Provided compassionate care to residents, assisting with daily tasks such as meal preparation, personal grooming, and enrichment.
• Monitored animal health and adhered to quarantine and sanitation protocols.
• Administered medications to animals in treatment and documented changes in condition.
• Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
• Performed bathing with appropriate shampoos, nail trimming, ear and teeth cleaning, coat blowouts, and brushing.
• Communicated with pet owners via phone and in person for updates and pick-ups.
• Supported groomers and used positive reinforcement techniques.

• Rotated across diverse interactive exhibits, including giraffes, lemurs, stingrays, butterflies, domestic livestock, and tide pool species, ensuring safe guest interactions.
• Ensured safe, sanitary exhibit conditions for animals and guests through consistent upkeep and cleaning protocols.
• Formulated and prepared species-specific diets and enrichment items to support health and natural behaviors.
• Conducted daily health checks and promptly reported abnormalities or illness to veterinary staff.
• Led Animal Ambassador presentations for audiences of 20–200 guests, educating on species biology, behavior, and conservation.
• Built strong animal trust through positive reinforcement training, improving cooperation during handling and public programs.
• Adhered to AZA standards for animal welfare, enrichment, and guest safety.

• Provided daily husbandry for diverse avian species, including passerines, parrots, puffins, and penguins.
• Supported both Bird Crew and Aquarium Bird Crew operations, filling rover duties across multiple exhibits.
• Conducted daily health assessments and reported abnormalities or illness to veterinary staff.
• Prepared and documented feeding sessions; administered medications.
• Engaged zoo visitors through avian education programs, promoting conservation awareness and safe guest interactions.

• Delivered front-desk customer service including member check-ins, sales transactions, and phone support.
• Maintained facility cleanliness through regular sanitation of equipment, locker rooms, and common areas, ensuring a safe and hygienic environment.
• Managed laundry services, ensuring timely turnover of towels for staff and members.
• Supervised children in the care room, providing a safe and engaging environment while parents used gym services.
• Balanced multiple responsibilities across guest service, facility upkeep, and child supervision to support overall gym operations.

Graduated 2019

Graduated 2019