Serena Maerten
Summary
High-energy professional multitasks well to meet customer desires and business needs in high-volume environments. Experienced with POS systems, money handling and responsible alcohol service.
Overview
6
6
years of professional experience
Work History
Barback
House of Blues
Lake Buena Vista, Florida
06.2025 - Current
- Supported bartenders in drink preparation and customer service to enhance overall bar experience.
- Teamed with staff to optimize service flow during peak events.
- Maintained cleanliness and organization of bar areas during events and shifts.
- Stocked supplies and inventory to ensure smooth bar operations throughout shifts.
- Monitored inventory levels and relayed supply needs to management for uninterrupted bar operations.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Implemented safety protocols to maintain a secure working environment for staff and guests.
- Successfully managed multiple tasks simultaneously while providing quality service.
Service Manager
Chipotle Grill
Oviedo, Florida
09.2020 - 05.2025
- Managed daily operations to ensure efficient restaurant performance.
- Trained and mentored team members on service standards and procedures.
- Oversaw inventory management and ordered supplies, maintaining optimal stock levels.
- Implemented quality control measures, ensuring food safety and consistent service excellence.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Oversaw inventory levels and ordered supplies to maintain stock availability.
- Assisted with multiple tasks during busy shifts and staff shortages.
Server
Olive Garden
Winter Park, Florida
01.2021 - 12.2021
- Delivered exceptional service to over 100 daily customers, enhancing overall dining experience.
- Provided exceptional customer service to enhance dining experiences.
- Took orders accurately and communicated with kitchen staff efficiently.
- Delivered food and beverages in a timely manner to ensure guest satisfaction.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction.
- Coordinated with team members to maintain cleanliness and organization, supporting a welcoming atmosphere.
- Provided outstanding service to large groups of customers each day, ensuring satisfaction.
Education
North Fort Myers High School
North Fort Myers, FLSkills
- Bar operations
- Bar setup
- Hygiene practices
- Stock organization
- Customer service
- Team collaboration
- Staff training
- Efficient multitasking
- Time management
- Effective communication
- Fast-paced environment
Timeline
Barback
House of Blues
06.2025 - Current
Server
Olive Garden
01.2021 - 12.2021
Service Manager
Chipotle Grill
09.2020 - 05.2025
North Fort Myers High School