Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Work Availability
Timeline
Generic
Serena Marcia
Open To Work

Serena Marcia

Fort Smith

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Custodian/JanitorialData Entry Clerk

Location Preference

RemoteHybrid
Location: Fort Smith, AR
Open to relocation: Yes

Salary Range

$50000/yr - $100000/yr

Important To Me

Work from home optionFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k match4-day work weekTeam Building / Company RetreatsPersonal development programsCareer advancement

Summary

Detail-oriented and self-driven professional with a strong, reliable background in fast-paced service and custodial roles, consistently recognized for high work standards. Highly adept at managing tight schedules, navigating complex layouts, and working independently with minimal supervision. Seeking to transition this proven work ethic into a Delivery Driver role, leveraging excellent time-management, problem-solving skills, and a commitment to safe, accurate, and efficient on-time service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Custodian/Janitorial

Palacios Marine Industrial PMI
Fort Smith
11.2024 - Current
  • Maintained high cleanliness standards across restrooms, offices, and production areas.
  • Identified and resolved cleaning and safety concerns to maintain a safe environment.
  • Supported facility operations by ensuring safe and organized work areas.
  • Adhered to safety guidelines and proper chemical handling procedures.
  • Ensured adequate supplies were stocked for daily operations.
  • Prioritized daily tasks to optimize workflow and meet completion deadlines.
  • Assisted team members to maintain productivity during shifts.
  • Demonstrated reliability and time management to support operations in fast-paced settings.

Custodian/Janitor

Greenwood School District
Greenwood
09.2019 - 12.2022
  • Maintained cleanliness of classrooms and bathrooms, ensuring hygienic environment for students and staff.
  • Swept hallways and vacuumed floors to create safe, welcoming spaces for daily activities.
  • Cleaned gyms, storm shelter, and other facilities to uphold safety and functionality for users.
  • Stripped and waxed floors to enhance appearance and extend lifespan of surfaces.
  • Buffed floors regularly to maintain shine and reduce wear.
  • Set up sports events, facilitating smooth operations and participant engagement.

Housekeeper

Super Clean
06.2018 - 11.2022
  • Performed cleaning for residential properties, maintaining exceptional cleanliness.
    Provided cleaning services for new businesses, focusing on detailed sanitation protocols.
    Managed cleaning tasks for remodeled homes and businesses to achieve pristine conditions.
  • Operated cleaning equipment such as vacuums and floor scrubbers efficiently.
  • Coordinated laundry services, washing and folding linens efficiently.
  • Performed cleaning for residential properties, maintaining exceptional cleanliness.Provided cleaning services for new businesses, focusing on detailed sanitation protocols.Managed cleaning tasks for remodeled homes and businesses to achieve pristine conditions.

Housekeeping

Home2 Suites
Fort Smith
07.2019 - 09.2019
  • Coordinated daily work assignments for housekeeping personnel, optimizing workflow and ensuring timely completion of tasks.
  • Assigned and managed room boards. Cleaned rooms, made beds, emptied trash, and maintained bathrooms and floors to ensure guest satisfaction.
  • Executed housekeeping duties, including laundry and cleaning of toys and dishes, to maintain a safe and hygienic environment.
  • Maintained safe work site by implementing safety requirements and good housekeeping regulations.

Cashier/Customer Service

10 Box
Fort Smith
03.2018 - 06.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Oversaw cash register operations, ensuring accuracy in cash handling.
  • Guided customers with product inquiries and tailored recommendations.
  • Operated cash register, stocked shelves, and delivered customer service.

Dietary Aide

Ashton Place Rehab & Health Center
Barling
04.2017 - 08.2017
  • Prepared meals according to dietary guidelines and resident preferences.
  • Prepared and served nutritious snacks and meals on dinner line, ensuring timely delivery to residents.
  • Served food and beverages to residents in a timely manner.
  • Maintained cleanliness of dining areas and kitchen equipment.

Customer Service Representative

SYKES - Enterprise
Fort Smith
11.2016 - 03.2017
  • Assisted customers with inquiries and resolved issues promptly.
  • Resolved customer inquiries on banking issues, addressing fraud cases and claims processing.
  • Utilized company systems to track and manage customer interactions effectively.
  • Collaborated with team members to improve customer service processes and protocols.

Food Service Worker

McDonald's
Greenwood
07.2016 - 10.2016
  • Delivered customer service by efficiently taking orders and processing cash transactions for food delivery at the window.
  • Prepared food items following safety and quality standards.
  • Operated kitchen equipment efficiently and safely.
  • Maintained cleanliness of workstations and dining areas.

Cash Office Associate

TJ Maxx
Manteca
09.2015 - 05.2016
  • Managed cash handling and reconciliation for daily transactions.
  • Balanced and counted cash registers and prepared deposits to ensure accuracy and compliance.
  • Maintained accurate records of financial activities and discrepancies.
  • Assisted with training new associates on cash office procedures.

Assistant Manager/Cashier

Murphy USA
Fort Smith
02.2014 - 03.2015
  • Oversaw daily operations and evaluated staff performance in a fast-paced retail environment.
  • Coordinated employee schedules and managed labor resources effectively.
  • Trained new team members on company policies and operational procedures to ensure compliance and operational efficiency.
  • Opening the store four mornings a week including opening paperwork, Closing the store one night a week including training new employees during that particular shift, Handled daily audits, Balanced deposits for all shifts, Ran customer service on register, Fixed anything needed, Made weekly truck orders, Shipments, and receiving, Ran specialty biweekly and monthly inventory counts and audits on merchandise, Managed and maintained all the scheduling for store employees, Ran fuel and tobacco surveys three times a day, Handled all the banking, wrote all pay outs to vendors when money was due to each specific vendor.

Food Server

Sycuan Casino and Resort
El Cajon
02.2013 - 09.2013
  • Trained and certified with my Food Handlers in state of California, Trained and certified with the Alcohol Beverage and Tobacco in state of California, Worked as server in bingo hall, Greeted guests with special events and offers, Handled any special requests for guest needs that could be delivered directly to their tables, Carried own bank with me during my shift and was responsible to turn it in at vault including being not more than a penny off my till, Cashed guest meal and drink orders out when they were finished, Maintained cleanliness of bingo hall after each shift to ensure a welcoming environment for guests, Facilitated special requests from guests to ensure an enjoyable and memorable visit.
  • Cashed guest meal and drink orders out when they were finished
  • Maintained cleanliness of bingo hall after each shift to create a welcoming atmosphere for guests.
  • Accommodated guest requests to enhance their experience.

Manager of Operations

Lotawata Bar and Resort
Clearlake
08.2011 - 06.2012
  • Managed daily operations to enhance service quality and customer satisfaction at resort and bar.
  • Managed staff scheduling to optimize team coverage during peak hours.
  • Streamlined inventory management and procurement processes for bar supplies and amenities to maintain optimal stock levels.
  • Executed bartending, bookkeeping, payroll, inventory management, vendor ordering, order delivery, register balancing, and event bookings to support seamless operations.

Cashier/Stocker/Customer Service

Dollar General
Fort Smith
08.2010 - 07.2011
  • Processed customer transactions efficiently and accurately at a retail store.
  • Managed cash register, ensuring secure handling of funds and receipts.
  • Assisted customers in locating products and answering inquiries promptly.
  • Trained cashiers while maintaining full, organized end caps, special displays, and features to meet specifications.

Education

High School Diploma -

Graduation Alliance
Salt Lake City, UT
04-2026

High School Diploma -

Sierra High School
Manteca, CA
01-2003

High School Diploma -

Branham High School
San Jose, CA
01-2001

High School Diploma -

Upper Lake High School
Upper Lake, CA
01-2000

Skills

  • Janitorial and custodial services
  • Industrial cleaning knowledge
  • Safety compliance knowledge
  • Facility opening and closing procedures
  • Equipment operation proficiency
  • Attention to detail and organization
  • Time management and reliability
  • Adaptability to new systems
  • Instruction adherence and deadlines
  • Independent work and accountability
  • Multitasking capabilities
  • Remote organization skills
  • Filing and bookkeeping skills
  • Microsoft Word and Excel
  • Computer proficiency
  • Computer literacy
  • Problem-solving and critical thinking
  • Team collaboration skills
  • Team support and training skills
  • Customer service excellence
  • Written and verbal communication
  • Professional communication style
  • POS system experience
  • Multi-line phone handling
  • Retail sales and cash handling
  • Sales acumen
  • Restaurant and housekeeping experience
  • Food service expertise
  • Dietary aide experience
  • Payroll processing experience
  • Social media marketing proficiency
  • Inventory management expertise
  • Facility opening and closing procedures
  • Maintenance knowledge
  • Equipment operation proficiency

Certification

Driver's License, 03/01/20 to 01/01/29

Additional Information

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Custodian/Janitorial

Palacios Marine Industrial PMI
11.2024 - Current

Custodian/Janitor

Greenwood School District
09.2019 - 12.2022

Housekeeping

Home2 Suites
07.2019 - 09.2019

Housekeeper

Super Clean
06.2018 - 11.2022

Cashier/Customer Service

10 Box
03.2018 - 06.2018

Dietary Aide

Ashton Place Rehab & Health Center
04.2017 - 08.2017

Customer Service Representative

SYKES - Enterprise
11.2016 - 03.2017

Food Service Worker

McDonald's
07.2016 - 10.2016

Cash Office Associate

TJ Maxx
09.2015 - 05.2016

Assistant Manager/Cashier

Murphy USA
02.2014 - 03.2015

Food Server

Sycuan Casino and Resort
02.2013 - 09.2013

Manager of Operations

Lotawata Bar and Resort
08.2011 - 06.2012

Cashier/Stocker/Customer Service

Dollar General
08.2010 - 07.2011

High School Diploma -

Graduation Alliance

High School Diploma -

Sierra High School

High School Diploma -

Branham High School

High School Diploma -

Upper Lake High School
Serena Marcia