Serena Martinez
Perris,CA
Summary
Organized and dependable college student successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Vans
10.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Shift Leader
Dunkin' Donuts
03.2021 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Warehouse Associate
Amazon
12.2020 - 02.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
Education
Bachelor of Science - Kinesiology
California State University - San Marcos
06.2024
Associate of Arts - Social Sciences
Moreno Valley College
Moreno Valley, CA06.2020
Associate of Science - Mathematics
Moreno Valley College
06.2020
Skills
- Hospitality and Accommodation
- Multitasking Strengths
- Strong Interpersonal Communication
- Time Management
- Guest Assistance
- Inventory Recordkeeping
- Critical Thinking
- Customer Service
Timeline
Sales Associate
Vans
10.2021 - Current
Shift Leader
Dunkin' Donuts
03.2021 - 09.2021
Warehouse Associate
Amazon
12.2020 - 02.2021
Bachelor of Science - Kinesiology
California State University - San Marcos
Associate of Arts - Social Sciences
Moreno Valley College
Associate of Science - Mathematics
Moreno Valley College
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