Serena Mazloum
Grosse Ile Township
Summary
Dedicated volunteer at Beaumont Hospital Emergency Department, adept in patient care and support, showcasing leadership and relationship-building skills. Excelled in maintaining confidentiality and providing emotional support, enhancing patient comfort. Demonstrated adaptability and a positive attitude, contributing significantly to team efforts and patient satisfaction. Developed a strong foundation in clinical practices through active engagement and observations. Would like to be involved in more direct patient care opportunities for better clinical experience.
Overview
2
2
years of professional experience
Work History
Volunteer
Beaumont Hospital Emergency Department
11.2022 - Current
- Reported patient requests, concerns, and other observations to staff.
- Transported patients and helped with discharge procedures.
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Participated in training sessions to enhance skills, remaining knowledgeable about best practices for patient care.
- Supported doctors and nurses in performing various medical procedures and tasks.
- Supervised junior volunteers during their shifts, ensuring adherence to policies while providing guidance as needed.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Developed strong communication skills by actively listening and responding empathetically to patients'' concerns and questions.
- Developed a strong foundation for future clinical practice by observing evidence-based care techniques implemented by seasoned healthcare providers.
Education
Bachelor of Science - Biochemistry
University of Michigan - Dearborn
Dearborn, MI04.2027
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Leadership Qualities
- Flexible Schedule
- Adaptability and Dependability
- Relationship Building
Languages
Arabic
Native or Bilingual
Timeline
Volunteer
Beaumont Hospital Emergency Department
11.2022 - Current
Bachelor of Science - Biochemistry
University of Michigan - Dearborn
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