Serena Ann McNealy
Olive Branch,MS
Summary
Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Director, Billing & Reimbursement
Quest Diagnostics (Formerly Poplar Healthcare)
Memphis, TN
11.2018 - Current
- Oversee all reimbursement functions
- Responsible for the management, education, and training of departmental personnel
- Manage performance expectations for all direct and indirect reports
- Oversight of departmental financial reporting and liaison for external audits
- Focus on enhancing individual performance and quality metrics to improve department KPIs to maximize revenue while meeting industry standards
- Received 2019 Director of the Year for exceeding company revenue goal by $1.6M
Billing & Special Projects Manager
Poplar Healthcare
Memphis, TN
02.2015 - 11.2018
- Manage and support 50+ employees within several revenue cycle divisions
- Selected member to represent the Billing Dept on the Board of Compliance
- Redesigned and updated the Code of Conduct handbook and assisted in training on revisions
- Developed, implemented, and trained employees on RCM SOPs
- Chosen team member for ICD-10 committee to ensure compliance with coding guidelines to maximize reimbursement and maintain compliance
- Received 2016 Manager of the Year for exceeding company revenue goal by over $1M
Financial Recovery Specialist & Special Projects Representative
Poplar Healthcare
Memphis, TN
05.2012 - 02.2015
- Research and follow-up on insurance and patient refund requests
- Communicate effectively with partners to facilitate the resolution of corrected claims
- Perform internal and external audits
- Review 10% of daily work for quality assurance
- Ensure compliance with CMS, OIG, and other federal guidelines
Pathologists’ Assistant
Poplar Healthcare
Memphis, TN
12.2009 - 05.2012
- Responsible for grossing and processing tissue biopsies and whole specimens while dictating my findings
- Cross-trained in histology, cytogenetics, and customer service
- Top producer within the department
- Individual chosen to help develop nd launch of new processes as we added new divisions to the organization
Education
MBA -
Grand Canyon University
Phoenix, AZ06-2024
Master of Science - Nursing Leadership in Healthcare
Grand Canyon University
Phoenix, AZ06-2024
Bachelor of Science - Nursing
Baptist College of Health Sciences
Memphis, TN08-2015
Bachelor of Science - Biology
University of Memphis
Memphis, TN05-2009
Skills
- Excellent communication
- Friendly, positive attitude
- Analytical and critical thinking
- Teamwork and collaboration
- Conflict resolution
- Organization
- Leadership development
- Performance management
Timeline
Director, Billing & Reimbursement
Quest Diagnostics (Formerly Poplar Healthcare)
11.2018 - Current
Billing & Special Projects Manager
Poplar Healthcare
02.2015 - 11.2018
Financial Recovery Specialist & Special Projects Representative
Poplar Healthcare
05.2012 - 02.2015
Pathologists’ Assistant
Poplar Healthcare
12.2009 - 05.2012
MBA -
Grand Canyon University
Master of Science - Nursing Leadership in Healthcare
Grand Canyon University
Bachelor of Science - Nursing
Baptist College of Health Sciences
Bachelor of Science - Biology
University of Memphis
Similar Profiles
Meaghan StirnaMeaghan Stirna
Oncology Account Executive at Quest Diagnostics/AmeriPath DiagnosticsOncology Account Executive at Quest Diagnostics/AmeriPath Diagnostics
Desiree PhillipsDesiree Phillips
SR. Support Specialist at Quest DiagnosticsSR. Support Specialist at Quest Diagnostics
Kristen GreinerKristen Greiner
Problem Resolution Specialist at Quest DiagnosticsProblem Resolution Specialist at Quest Diagnostics