Serena Miller

• Supervisor-Nikki Long Phone: (813) 843-7634
• Identified and resolved shipping and packaging errors.
• Relayed information between drivers and recipients regarding ETA and potential delays.
• Implemented ordering, via API systems and associated processes to streamline procedures.
• Coordinated with dispatchers to expedite shipments.
• Logged, processed and followed up with customer invoices in databases.
• Developed strong rapport with clients and assessed their needs and goals,for a desirable outcome.
• Sent LOA's,Brokerage information and appropriate international paperwork required, to navigate shipment quickly and efficiently through border crossings.
• Verified specs and freight drivers are Hazmat certified, for government shipments and specialized equipment.

Supervisor- Kristy Rodriguez Phone: (813) 545-3793

• PRN per contract and need
• Consulted with clinicians to develop business strategies, to achieve desired goals.
• Checked medical trends, experiences and approaches.
• Time management.
• Analyzed clinical research data and reported findings to the client.
• Investigated, summarized and reported deviations from standards of care to determine regulatory misconduct.
• Gathered all research data and delivered audit report findings.
• Conducted research to identify best practices and strategies in medical care.

Supervisor- Stephen Nadeau Phone: (813) 839-6341

• Strengthened company branding initiatives, by developing communication campaigns,attending vendor conferences/fairs, promotional materials, market information and databases for the Tampa/Pinellas and Orlando market,to maximize outreach.
• Collaborated with physicians, nurses and other health professionals in providing quality patient care.
• Educated patients and family on the transfer process from STAC to LTAC.
• Developed, maintained and deepened strategic partnerships with agencies, vendors and medical leaders at multiple hospitals.
• Mentored marketing personnel on best practices and protocol to maximize productivity.
• Verify insurances,proper billing coding and arrange transportation to the facility.

Supervisor-Andy Barrett/ Dan Ventimiglia Phone: (813) 844-4222

• Provided excellent direct Adult/Pediatric patient care in the Emergency room and ICU.
• Kept required BLS,ACLS and PALS cerifications.
• Provided care at all times of the night,during assigned 12 hour shifts,in large level one Trauma hospital setting.
• Continuing education of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, imaging advances, government regulations and per HIPPA standards.
• Effectively served as an advisory resource,by providing patient/family education and mentoring of new employees,along with SOCOM military personnel training in the ER every 6 weeks.
• Administered medication and ventilatory support, including maintenance and management of life support systems. Management of Bipap/Cpap,Oxygen,Heliox and Nitric therapy.
• Performed bronchopulmonary drainage and assisted patients with breathing exercises,Bronchial lavage and trach care management.
• Performed and analyzed ABGs.
• Assisted patients with multiple chronic diagnoses, including COPD and asthma.
• Treated patients with strokes, head traumas, GSW,Burns and intracranial hematomas.
• Participated in Hazmat and active shooter drills.