Serena Mitchell
319 S East End Rd, Strawberry Plains,TN
Summary
Knowledgeable Medical Scribe at Knoxville Orthopedic Clinic, successful at operating in fast-paced, high-volume environments. Active and energetic team player with a flexible and resourceful approach.
Licensed Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
9
9
years of professional experience
Work History
Scribe/Medical Assistant
Knoxville Orthopedic Clinic
01.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
- Selected appropriate ICD-10 and CPT codes for records per MD's request.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Empowered patients through education on self-management techniques for chronic conditions.
Medical Billing Representative
TeamHealth
05.2019 - 12.2022
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Conducted periodic audits of billing records to identify errors or inconsistencies, ensuring proper documentation for future reference.
- Posted and adjusted payments from insurance companies.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Sales Associate
Sally Beauty
04.2016 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Licensed Practical Nurse - Nursing
South College
Knoxville, TN12-2025
Diploma - Cosmetology
Paul Mitchell The School
Knoxville, TN03-2017
High School Diploma -
Carter High School
Strawberry Plains, TN05-2016
Skills
- Teamwork orientation
- Clinical support
- Documentation skills
- Data entry experience
- Clinical assistance
- Medical terminology
- Sanitation practices
- Client consultations
- Licensed cosmetologist
- Social skills
Timeline
Scribe/Medical Assistant
Knoxville Orthopedic Clinic
01.2023 - Current
Medical Billing Representative
TeamHealth
05.2019 - 12.2022
Sales Associate
Sally Beauty
04.2016 - 04.2019
Licensed Practical Nurse - Nursing
South College
Diploma - Cosmetology
Paul Mitchell The School
High School Diploma -
Carter High School
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