Serena Moore
St. Charles,MO
Summary
I'm a sophomore at The University of Kansas, pursing a bachelor's degree in Chemical Engineering. For as long as I can remember I have been passionate about hair and how it can be transformed through science. My goal is to work in a lab, developing innovative products that enhance and care for all types of hair, combining my love for beauty with my expertise in chemical engineering.
I'm actively seeking an internship that will provide hands-on experience where I can learn and apply the qualifications necessary for product formulation and development. This opportunity will help bridge the gap between my academic studies in chemical engineering and my passion for creating innovative beauty solutions.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Pearl Cafe
03.2021 - 07.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Volunteer
Lawrence Humane Society
02.2024 - 05.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Shift Leader
Andy's Frozen Custard
03.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Lead a team of 15 staff members throughout each shift.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Science - Chemical Engineering
Kansas University
Lawrence, KS05.2027
High School Diploma -
Fort Zumwalt South High School
St. Peters, MO 05.2023
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Complaint Handling
- Staff Coordination
- Customer Service
- Problem-Solving
- Team Player
- Critical Thinking
- Attention to Detail
Timeline
Volunteer
Lawrence Humane Society
02.2024 - 05.2024
Front of House Employee
Pearl Cafe
03.2021 - 07.2024
Shift Leader
Andy's Frozen Custard
03.2021 - 08.2023
Bachelor of Science - Chemical Engineering
Kansas University
High School Diploma -
Fort Zumwalt South High School
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