Serena Natividad
Chandler,AZ
Summary
Dynamic and dependable professional with extensive experience at Zinburger Wine & Burger Bar, excelling in customer service and team collaboration. Recognized for enhancing guest experiences through effective multitasking and collaboration while also being patient. Proven ability to train new staff while maintaining a clean and organized environment, ensuring high levels of satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
Zinburger Wine & Burger Bar
05.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Assisted in training new servers on menu knowledge and efficient service techniques.
- Managed multiple tables simultaneously while maintaining high levels of guest satisfaction.
- Handled cash and credit transactions accurately, ensuring proper end-of-shift reconciliation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Recommended wine pairings to guests, enhancing their dining experience through knowledgeable suggestions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Host
Zinburger Wine & Burger Bar
01.2024 - 05.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently to optimize seating arrangements.
- Collaborated with team members to maintain smooth restaurant operations.
- Assisted in training new hosts on customer service standards and procedures.
- Monitored dining area for cleanliness and organized tables for incoming guests.
Receptionist
TITLE Boxing Club
10.2023 - 04.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Maintained organized records of memberships and payments using club management software.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Associate
Foot Locker
07.2021 - 09.2023
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to restock shelves and maintain store cleanliness and orderliness.
- Supported promotional activities by setting up displays and informing customers of special offers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate Degree In Health Science - Diagnostic Medical Sonography
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- I am a very dependable person, when asked to do anything I try to get it done swiftly and efficiently
-From working in the service industry, I am a very patient person when it comes to customers
-I am always available to lend a helping hand and make friendships along the way!
Timeline
Server
Zinburger Wine & Burger Bar
05.2024 - Current
Host
Zinburger Wine & Burger Bar
01.2024 - 05.2024
Receptionist
TITLE Boxing Club
10.2023 - 04.2024
Sales Associate
Foot Locker
07.2021 - 09.2023
Associate Degree In Health Science - Diagnostic Medical Sonography
Maricopa Community Colleges, Chandler-Gilbert Community College